issue 2 publication date 2013-07-01

• Providing a Multidimensional Measurement Model for Assessing Mobile Telecommunication Service Quality (MS-Qual)
• Innovation Strategies, Performance Diversity and Development: An Empirical Analysis in Iran Construction and Housing Industry
• Spirituality and Theism in Organization: Characteristics of a Theistic Management
• Comprehensive Performance Evaluation Using FAHP-FVIKOR Approach Based on Balanced Scorecard (BSC): A Case of Yazd's Ceramic and Tile Industry
• The Impact of Co-Production on Customer Loyalty in Banking Services: A Case of Saman Bank
• The Eight Managerial Competencies: Essential Competencies for Twenty First Century Managers
• Investigating the Effects of Brand Identity on Customer Loyalty from Social Identity Perspective