Original scientific paper Developing a model for citizens’ satisfaction with public services is one of the effective factors for improvement of service quality. In recent years, many studies have been carried out to identify a model for citizens’ satisfaction with public sector services. In the structure of the presented models in the literature, one of the most important issues regarding organ...

The realisation of spatial justice, guaranteeing the quality life for all citizens and prohibition citizens’ exclusion are fundamental principles optimal urban management. Social seclusion is associated with social policies such as education, health, housing, employment, crime, welfare, poverty alleviation, etc. problems in Tehran due to political organising management space Iran on a micro mac...

Investigating the Views of Urban Streets in terms Citizens' Perception (Case Study: Pedestrian May 15, Tehran)

A new approach of using data mining tools for customer complaint management is presented in this paper. The association rule mining technique is applied to discover the relationship between different groups of citizens and different kinds of complainers. The data refers to citizens' complaints from the performance of municipality of Tehran, the capital of Iran. Analyzing these rules, make it po...

BACKGROUND According to national laws and world experiences; provision, maintenance, and improving citizens' health are considered to be the essential functions of municipalities as a "social institute". In order to equitably promote health conditions at urban level, particularly in marginal areas, since 2004 targeted efforts have been implemented in the municipality of Tehran metropolis. This ...

background and purpose: today, one of the major health problems worldwide is cancer. several factors are involved in cancer incidence; however, the role of environmental factors is more prominent. modifying these factors and changing them into proper behavior can have a fundamental role in preventing cancer. accordingly, this study was conducted to evaluate the exposure to carcinogenic agents i...

this study aimed to investigate the factors affecting intention of citizens toward participating in activities related to development and protection of green spaces in tehran. the research was descriptive-correlation and survey method was used. the statistical population of this study consisted of all citizens in tehran. using proportional and stratified random sampling, 626 citizens were selec...

many researchers and experts have emphasized on the importance of confidence in society; urban management and in particular, municipality as one of the largest social organizations could be more effective and productive in the case of gaining the trust of citizens as social and intellectual capital and use it in the organizational goals and urban development the main issue addressed in this res...