customer relationship management (crm) and knowledge management (km) have become especial and strategic keys in the current competitive environment for all companies.  the critical role of km as the main determinant of the success of crm has been the focal point of the previous researches; the present paper aimed at studying the impact of different km factors- such as customer knowledge (ck), s...

background: the preventive measures against h1n1 influenza are vitally important. the aim of the present study was to assess the knowledge, attitude and performance of academic hospital staff about h1n1 influenza. methods: this study was carried out on ali-ebne-abiltaleb hospital staff in rafsanjan, iran. the data gathering tool was a researcher made questionnaire comprised of 38 questions on d...

background and purpose: implementing the guidelines to prevent vap has been shown to have a significant effect on reducing the incidence of vap. studies indicate that icu staff have poor knowledge and low implementation rate of the standard preventive measures related to vap. the present study aims to evaluate the knowledge of nurses in the intensive care unit in university hospitals of sari. m...

aims: considering the importance of medical waste recognition by health centers staffs and its role on maintenance and improvement of social and environmental health, this study aimed to evaluate the knowledge, attitude and practices of hospital staffs regarding to medical waste management. instrument & methods: the current descriptive, analytical and cross-sectional research was carried out on...

background: in the absence of specific logistics supply, a bioterrorism attack using smallpox virus, including pollution of water and food can devastate the national health foundation, and many of the patients and ordinary people may die. one of the most important ways to deal with this issue for bioterrorism attack is enhancement of awareness and attitude of medical staff to identify and react...

conclusions knowledge, attitude and performance of the communication skills of health staff are improper and it would lead to not using the communication skills to establish perfect communication with patients, so it seems that it is necessary to make the training courses during the service for health staff about communication skills and observing on performing the acquired skills. patients and...

background and purpose: severity of illness scoring systems is used for the classification of patients to receive medical services, predict the risk of mortality, determine hospital bed occupancy, and assess treatment progress. in iran, these scoring systems are not frequently used due to the lack of knowledge of medical staff. this study aimed to evaluate the effect of education on the knowled...

background : hepatitis b and c and human immunodeficiency virus (hiv) infection are a serious health issue in iran. knowledge of the designed standard precautions can reduce occupational injuries which result in the transmission of these viruses. this study was conducted to determine the rate of occupational injuries and awareness of the standard precautions among laboratory staff and nurses of...