نتایج جستجو برای: servicequality criteria

تعداد نتایج: 257899  

Journal: :Appl. Soft Comput. 2011
James J. H. Liou

This study differs from previous ones applying multivariate statistical analysis and multiple criteria decision-making (MCDM) methods. We use the Variable Consistency Dominance-based Rough Set Approach (VC-DRSA) to formulate airline service strategies by generating airline service decision rules thatmodelpassengerpreferences for airline servicequality. Flowgraphsare applied to inferdecision rul...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه علامه طباطبایی - دانشکده ادبیات و زبانهای خارجی 1391

although there are studies on pragmatic assessment, to date, literature has been almost silent about native and non-native english raters’ criteria for the assessment of efl learners’ pragmatic performance. focusing on this topic, this study pursued four purposes. the first one was to find criteria for rating the speech acts of apology and refusal in l2 by native and non-native english teachers...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه الزهراء - دانشکده علوم تربیتی و روانشناسی 1391

abstract: research purpose: the purpose of this research is to identify academic databases assessment factors and criteria at law and political science majors. the necessity of this research is to distinguish academic databases assessment factors and criteria and to identify the most important ones and rank them in order to select an appropriate database according to students’ and faculty memb...

Journal: :Majalah Ilmiah Bijak 2022

This study aims to analyze the effect of product quality and service qualityon customer satisfaction at Waroeng Special Sambal customers in WestJakarta. The variables used this are servicequality as exogenous, endogenous. Thesample selection probability sampling method with incidentalsampling technique sample were 120 respondentswho West Jakarta. Thedata processing is Structural Equation Modeli...

Journal: :Akademika 2022

The purpose of this study is to find out how the implementation and servicequality in increasing customer satisfaction customers' opinions aboutservice quality have been carried by Radio MAS FM. This research qualitative research.The results on service at FM thereare five main dimensions increase satisfaction. Namely tangible physical evidence,reliability, responsiveness, assurance empathy. The...

Journal: :Ar-Rihlah 2021

ABSTRAKKualitas pelayanan adalah totalitas fitur dan karakteristik produk atau jasa yang tergantung pada kemampuannya untuk memuaskan kebutuhan dinyatakan tersirat. Kepuasan pelanggan tingkat perasaan seseorang setelah membandingkan kinerja (atau hasil) ia persepsikan dibandingkan dengan harapannya. Penelitian ini bertujuan menganalisis kualitas Customer Serviceterhadap kepuasan nasabah menguji...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه کاشان - دانشکده ادبیات و زبانهای خارجی 1392

abstract this study aimed at investigating the possible relationship between self-assessment in writing and self-regulation of iranian efl learners. the main purpose of the study was not only to report and inform about this relationship, but also to investigate and find practical outcomes of the incorporation of self-assessment in writing, such as improving writing skill. the research was carr...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه شیراز - دانشکده ادبیات و علوم انسانی 1391

nowadays enhancing critical thinking in learners is considered one of the foreign language teachers’ tasks due to its high position in foreign language classrooms. when it comes to selecting materials for language classrooms, there are obviously some criteria that teachers should apply. the present study aimed at a critical thinking based analysis of ten picture story books and ten folktales th...

Journal: :Annals of the Rheumatic Diseases 2016

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