nowadays a growing number of implementing informationtechnology service management (itsm) frameworks proves the trends toimprove the it services and processes in organizations. in order toimplement an itsm projects successfully in an organization, it isessential to select a suitable itsm solution. evaluation and selection ofthe itsm software packages is complicated and time consuming decisionma...

Complex cloud services rely on various IaaS, PaaS, and SaaS cloud offerings. Fast (re)deployment and testing cycles, and the rapidity of changes of various dependent infrastructures and services, imply a need for continuous adaptation. Although software-based elasticity control solutions can automate various decisions through intelligent decisionmaking processes, in many cases, such adaptation ...

In this paper, we discuss on the extension of grid computing systems in mobile computing environments, where mobile devices can be effectively incorporated into the grid either as service recipients or as more valuable service providers. First, based on the present grid architecture, we try to figure out what would be the newly required services in such a mobile/grid integrated architecture. Th...

For the special relationship between logistics service quality and customer loyalty under the environment of C2C, on the basis of the three dimensions of Operation Logistics Service Quality, Relationship Logistics Service Quality and Cost Logistics Service Quality, the paper analyzed the relationship between customer satisfaction for third-party logistics service quality and customer loyalty fo...

In ubiquitous computing environments, users usually compose several services to achieve their goals. The service composition method of this paper is based on WSUN(Web Services on Universal Networks). WSUN approach supports dynamic service composition which takes account of the dynamic factors of ubiquitous environments. In service composition, an operation of a service should be substituted by ...