in-service education programs have provided the professional development level of companies' employers, in the high quality form. the applying of in-service education programs has been a key component of professional development process for staff agro-industry company. the study is utilized experimental solomon four group designs to determine the impact of in-service education programs on agro-...

The increasingly interconnected world is leading to continuous and profound transformations within among service systems (e.g., firms, industries, societies). While research studying such growing, the literature missing a conceptualization of system transformation (SST) that accounts for richness diversity phenomenon. This hinders development approaches intentionally influence SST toward desire...

This open access book discusses service design capabilities in innovation processes, and enables practitioners researchers to better understand the operational aspects of processes. It also a critical reflection on as multifaceted discipline.

background: this study aimed to evaluate the design of emergency departâ­ments regarding to the patients’ and staff's privacy, confidentiality and facilities in genâ­eral teaching hospitals. methods: emergency departments of all the general teaching hospitals of shahid beâ­heshti university of medical sciences, tehran, iran were evaluated in 2007 through both direct observation and interview ...