نتایج جستجو برای: serqual model
تعداد نتایج: 2104297 فیلتر نتایج به سال:
introduction: patient satisfaction is crucial to the long-run success in health care center. with regard to the highest patients’ referral to the emergency department and the existing challenges due to the patient’s need to urgent care, we aimed to evaluate health care services quality in this unit to find out whether the patients have different expectations from health care providers and if th...
As its main concern is the customers needs, the total quality management (TQM) is of high significance in organizations like insurance wherin customers do not buy companies products voluntarily. Since the implementation of TQM in every organization demands a model to be specific to the organization, researcher has been intended in this research to develop a TQM model for the Iran's insurance ...
Purpose: E-Government, as a new bond linking the government and the public, has gradually become the focus of innovation in government services. The paper focuses on the e-Government service quality issues from the perspective of users. Design/methodology/approach: From the aspects of online service quality perception and offline service quality perception, based on IS Success model and SERQUAL...
over the past decades a number of approaches have been applied for forecasting mortality. in 1992, a new method for long-run forecast of the level and age pattern of mortality was published by lee and carter. this method was welcomed by many authors so it was extended through a wider class of generalized, parametric and nonlinear model. this model represents one of the most influential recent d...
اگرکیفیت معلم کلاس برای بهبودیادگیری دانش آموزحیاتی است،پس کیفیت اساتیددانشجو-معلمان، یابه عبارتی معلمین معلمان نیزبرای پیشرفت آموزش بسیارمهم واساسی است.ناگفته پیداست که یک سیستم مناسب آموزش معلمان ،معلمین با کیفیتی را تربیت خواهدکرد.که این کار منجربه داشتن مدارس خوب، ودرنتیجه نیروی کارماهرتروشهروندبهتربرای جامعه خواهدشد. اساتیددانشجو-معلمان نقشی بسیارمهم را در سیستم اموزش معلمان درسراسرجهان ای...
The IRI government in recent years has developed and implemented a particular measure titled "clients honour in public sector" based on valued principles and the scientific outcomes of "demoncracy" and customer-orientation". The measure's imprementatin has brought about many achievements. However, lacking right procedures to measure and evaluate its degree of effectiveness resulted in some draw...
This quantitative research aimed to advance the use of service quality construct measure perceived K-12 international schools by Generation X parents. It proposed an approach that contextualised previously published scale items for private healthcare into educationally relevant items. The revised were developed and confirmed through Item Objective Congruence Test (IOC) industry experts. instrum...
abstract the present study was conducted to investigate the effect of using model essays on the development of writing proficiency of iranian pre-intermediate efl learners. to fulfill the purpose of the study, 55 pre- intermediate learners of parsa language institute were chosen by means of administering proficiency test. based on the results of the pretest, two matched groups, one as the expe...
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