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introduction: the reference section is one of the most important parts in every library. moreover, reference services represent all the attempts performed in a library. since libraries primarily aim to satisfy users' information needs, knowing that the effects of information technologies (it) on their services seems essential. therefore, this study manly tried to assess the effects of it on ref...

nowadays, standard seems to be very important and necessary in all aspects of the life including reference services in libraries. this article is to survey the role of standards in electronic reference services and also considers some sample application instructions which are presented in the dupont- university. by the end, the guide for digital reference services which is called ifla is presen...

objective: to investigate the application of quality function deployment (qfd) in the central library reference service quality science.methodology / approach: this study was a descriptive survey research and application. research instrument, libqual questionnaire and interview. the three-stage qfd model and the concentration of 7-seater model were used to determine the correlation matrix. the ...

the principal goal of this research is the feasibility study of presentation electronic reference services in such centers. in this research, we apply measuring methods in different stages. through this way, we attempt to focus on special governmental information centers in tehran which use internet for acquisition and dissemination of information and also for reference services, methods of col...

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objective: the present paper studies the feasibility of implementing electronic reference services in the central library and documentation center of university of tehran [cenlib]. methodology: a user-centered approach was implemented based on descriptive method through the use of researcher-developed questionnaire. samples were drawn from postgraduate students' members of cenlib. findings...

purpose: this research has done in order to study ranganathan's reference theory and its durability throughout the time . methodology: the method of this research was the review method to study and investigate ranganathan's works and the related literature that used his view and theory in the reference and the reference services. findings: the results of the study is about introducing ranganath...