this paper critically reviews studies that have interpretively invoked communication accommodation theory (cat) for the study of patient-provider interaction. cat’s sociolinguistic strategies—approximation, interpretability, interpersonal control, discourse management, and emotional expression—are succinctly introduced and their use in studies of patient-provider interaction discussed. the majo...

This paper critically reviews studies that have interpretively invoked communication accommodation theory (CAT) for the study of patient-provider interaction. CAT’s sociolinguistic strategies—approximation, interpretability, interpersonal control, discourse management, and emotional expression—are succinctly introduced and their use in studies of patient-provider interaction discussed. The majo...

Most extant research focused on the attractiveness of online games, but paid scant attention to the sources of customer dissatisfaction with online games. Thus, this study investigates the sources of customer dissatisfaction (dissatisfiers) with online games. From an online survey, this study identified five factors as the sources of customer dissatisfaction: (1) the deceptive behavior of other...

In doctor-patient communication research a few mainstreams can be distinguished: a robust quantitative line of research, in which all patient and/or physician utterances are classified in a basically neutral coding system, usually consisting of a comprehensive set of mutually exclusive categories like RIAS (Roter, 1995) and VR-MICS (Del Piccolo et al., 1999; 2002), versus some more qualitative ...

Background Clients' needs and their satisfaction are priority issues in studying quality in reproductive health services. However, only 24-37% of Ethiopian women were informed about the available family planning methods and their utilization. High national total fertility rate (4.8) and low contraceptive prevalence rate (29%) might be attributed to these and other reasons. This study assessed t...