background: living with schizophrenic patients and its associated stress and negative psychological burden can bring about different experiences for their families. the provision of stress management training for these families can be helpful in increasing self-confidence and enhancing interpersonal communication in these caregivers, which can improve their mental health status and enhance the ...

background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

maintaining dignity and respect is among patients’ most fundamental rights. the importance of patient dignity, the status quo, patients’ needs, and a shortage of survey studies in this area were the underlying incentives for conducting this study. this was a cross-sectional descriptive study in which data were collected through patient dignity inventory (pdi). the questionnaire was completed by...

background and objectives: work sampling is a useful technique to characterize how employees allocate their work time to various activities. given the value of nurses’ time for quality health care delivery, characterization of nursing time distribution may provide useful information for optimal use of nursing staff. the purpose of the present study was to explore time allocation by nurses using...

background & aim: healthcare areas, especially fertility care (commonly accompanied with high emotions, as well as long-term and recurring treatment periods) could exclusively benefit from patient-centered care (pcc). despite evident advantages of pcc, this approach has not been practiced as a routine procedure in current clinical environments yet, even in western developed countries. therefore...

background: quality in health care can be seen as having three principal dimensions: service, technical and customer quality. this study aimed to measure customer quality in relation to self-management of type 2 diabetes. methods: a cross-sectional survey of 577 type 2 diabetes people was carried out in australia. the 13-item patient activation measure was used to evaluate customer quality base...

background: the implementation of patient education within a hospital is a difficult task that plays a key role in improving and controlling diseases and providing quality healthcare services. objective: the current study evaluated the effect of patient education on the quality of nursing care and inpatient satisfaction in surgical wards of selected hospitals in isfahan, iran. methods: this qua...

OBJECTIVES To summarize last year's excellent research in the field of health and clinical management. METHOD Synopsis of the best articles selected for the IMIA Yearbook 2008. RESULTS The selection process for this yearbook's section on 'Health and Clinical Management' results in four excellent articles representing various topics of the field. These papers cover areas from inpatient manag...