creating crisis and attempting to solve it is an important function of the mass media. this is carried out using a range of modern tools. media can influence socio-political and cultural events employing strategies and meta-strategies to form the public thinking in the direction they aim. the media emperors and the press trusts manage to form some kind of information monopoly through influencin...

numerous studies have been conducted about the role of media during a crisis. accordingly diverse functions have been defined for media while in crisis. by applying a prescriptive viewpoint to derive mass media functions, most of the studies have been the based on the opinions of experts and the opinions of the victims have rarely been taken into consideration. for the first time, we have direc...

Social media often plays a central role in crisis informatics as it is an important source for assessing, understanding, and locating crises quickly and accurately. In addition, social media enables actors to react more effectively and efficiently when managing crises. However, enablers of crisis information management have not been carved out explicitly in a systematic view. Therefore, we perf...

Existing studies on social media in the context of crisis have studied the content of items and their patterns of transmission. However, social media content generated during a crisis will generally be unstructured and only reflect the immediate experiences of the authors, while the volumes of data created can make rapid interpretation very challenging. Crisis situations can be characterized wi...

Because of a large number of customers using social media, firms have embraced social media as a useful communication tool during product-harm crises. However, current knowledge on the relationships between corporate crisis response, customer secondary crisis communication, and customer purchase intention remains limited. Based on an economic view, this study proposes a model to examine how cor...

The 2014 Ebola crisis received unprecedented media attention in the United States, despite low risk of transmission. We examined theoretically derived correlates of psychological response to the crisis, including Ebola-related media exposure, prior mental health history, and stress response to a recent prior collective trauma (the 2013 Boston Marathon bombing, BMB). A national probability sampl...

Social media have played integral roles in many crises around the world. Thailand faced severe floods between July 2011 and January 2012, when more than 13.6 million people were affected. This 7-month disaster provides a great opportunity to understand the use of social media for managing a crisis project before, during, and after its occurrence. However, current literature lacks a theoretical ...