s the popularity of the Malcolm Baldrige National Quality Award continues to grow, the healthcare industry has become increasingly interested in its benefits. The Malcolm Baldrige Model for Performance Excellence has now been widely emulated at local, national and international levels as a result of its success in creating strategic and operational performance improvement over the past 16 years...

The Coyote Community College Case Study was prepared for use in the 2000 Malcolm Baldrige National Quality Award Examiner Preparation Course. This report provides a sample feedback report for that case study. The Coyote Community College Case Study describes a fictitious college. There is no connection between the Coyote Community College Case Study and any college, either named Coyote Communit...

To form a foundation for a national quality improvement campaign, American industry and government jointly established and support the Malcolm Baldrige National Quality Award. Created by public law in 1987, the Award promotes an understanding of quality excellence, greater awareness of quality as a crucial competitive element, and the sharing of information and successful strategies through con...

Jeffrey Lucas Deputy Director, Baldrige National Quality Program What happens when a K‐12 school system sets a goal beyond meeting the minimum state and federal standards for student achievement, and instead commits to “Igniting a Passion for Learning”? In the case of Iredell‐Statesville Schools (I‐SS) in North Carolina, a 2008 Malcolm Baldrige National Quality Award recipient with over 22,000...

The Malcolm Baldrige National Quality Improvement Act was signed into law in 1987 to advance US business competitiveness and economic growth. Administered by the National Institute of Standards and Technology, the Act created the Baldrige National Quality Program, recently renamed the Baldrige Performance Excellence Program. The comprehensive analytical approaches referred to as the Baldrige He...

This research is the first to empirically test the causal relationships in the Malcolm Baldrige National Quality Award (MBNQA) Health Care Pilot Criteria. The Baldrige model of quality management for the health care industry is tested here using data from 220 US hospitals. Results of confirmatory structural equation modeling show that many of the hypothesized causal relationships in the Baldrig...

introduction: knowledge serves as the most essential career point and is more important than facilities and equipments. since many companies are destined to vanish unless they are innovative, the ability to learn, change and adapt seems to be vital. therefore, this study evaluated the performance of hashemi nejad hospital in 2007 based on the measurement, analysis, and knowledge management cate...