Dinas Perpustakaan dan Arsip kabupaten Kampar menerapkan Sistem Informasi Integrated Library System (INLIS) Lite sejak tahun 2014. Pada sistem OPAC masih terdapat kesalahan keluhan dari pemustaka. Untuk mengetahui permasalahan yang dihadapi pada penerapan layanan maka digunakan metode Libqual. Tujuan penelitian ini adalah untuk tingkat kepuasan pemustaka terhadap kualitas OPAC. Subjek pengunjun...

Brian Detlor is Associate Professor in the DeGroote School of Business at McMaster University; e-mail: [email protected]. Kathryn Ball is Director, Assessment and Accountability, in Mills Memorial Library at McMaster University; e-mail: [email protected]. ©2015 Brian Detlor and Kathryn Ball, AttributionNonCommercial (http://creativecommons.org/licenses/by-nc/3.0/) CC BY-NC. This paper exami...

Purpose – Survey researchers sometimes develop large pools of items about which they seek participants’ views. As a general proposition, library participants cannot reasonably be expected to respond to 100 þ items on a given service quality assessment protocol. This paper seeks to describe the use of matrix sampling to reduce that burden on the participant. Design/methodology/approach – Matrix ...

iii ABSTRACT This exploratory study considered the problem of assessing quality in academic libraries. The research question that framed the investigation asked whether service quality scores from the LibQUAL+™ instrument were related to the following college or university characteristics: institutional type, enrollment level, or the level of investment made in libraries. Data regarding Carnegi...

BASEDON DATA PROVIDED BY 4,407 PARTICIPANTS, the present study investigated the psychometric integrity of scores on thirty-four items of the LibQUAL+ evaluation of perceived library quality. The study investigated LibQUAL+ score structure, score reliability, score correlation and concurrent validity coefficients, scale means, and scale standardized norms. If both generic and specialized norms w...

introduction: the libqual model measures 3 dimensions on a scale of approximately 22 aspects of services. the purpose of the present research was to evaluate the quality of services provided by libraries of isfahan university of medical sciences using the libqual model. methods: in a descriptive research, 368 users of libraries of isfahan university of medical sciences participated. data was co...

Objective – This study aims to measure library users’ perceptions of the quality information control using LibQual, a survey instrument that measures minimum perceived and desired levels service across three dimensions: Effect Service, Library as Place, Information Control. Numerous studies LibQual have emphasized aspect, while has received less attention. Previous reported low in academic libr...

LibQUAL+ model is a web-based survey to measure the library service quality according to the users’ perceptions. Although it is the most popular method, it presents two major drawbacks: (i) it is devised on cardinal scale to measure the library service quality (from 1 to 9), but, due to the subjectivity, impression and vagueness of the human beings when attempting to qualify phenomena related t...