Purpose – The purpose of this paper is: to review the most commonly used approaches to the classification of quality attributes according to the Kano model; to identify the theoretical/practical strengths and weaknesses of these techniques; and to provide guidance for future research and managerial practice in this area. Design/methodology/approach – Based on an extensive review of the literatu...

1 Department of Ophthalmology, Faculty of Clinical Sciences, College of Health Sciences, Bayero University Kano, Kano State, Nigeria, 2 Department of Medical Microbiology and Parasitology, Faculty of Clinical Sciences, College of Health Sciences, Bayero University Kano, Kano State, Nigeria, 3 Infectious Disease Unit, Department of Medicine, Faculty of Clinical Sciences, College of Health Scienc...

Literatures indicate that service management has become a strategic issue for companies in the new millennium. By improving logistics service quality (LSQ), logistics companies can increase customer satisfaction (CS) and gain market shares. This study aims to establish a logistics service attributes analysis model to extract customer knowledge for logistics service quality improvement based on ...

42 Kanem Journal of Medical Sciences 2010;4(2): 42 46 PLACENTA PRAEVIA: PREVALENCE AND RISK FACTORS AT AMINU KANO TEACHING HOSPITAL, KANO, NIGERIA. ORIGINAL ARTICLE

Voice of Customer is important for new product development. New product development is a complex task in which a great deal of human physical resources, methods, and tools are involved. One of the wellappreciated models is Kano model for customer needs study for product development. Customer requirements are an important component of new product development. The customer expectations to the tec...

Functional form and dysfunctional form of Kano model are considered as customer need regarding attribute of product. Both functional and dysfunctional forms are: Like, Must-be Neutral, Live-with and Dislike. The answers of customer regarding a product of functional and dysfunctional forms have been applied for selection of customer needs regarding product attribute (Kano evaluation). Filling–up...

PREVALENCE AND OUTCOME OF PREGNANCY AMONG ELDERLY PRIMIGRAVIDA IN AMINU KANO TEACHING HOSPITAL, KANO: A 5 YEAR REVIEW 1 2 1 1 1 IBRAHIM SA, JABBO MA, ATTAH AR, GARBA ID, MUHAMMAD Z. INTRODUCTION In obstetric practice, maternal age is an important determinant of the outcome of pregnancy and both extremes of age are known to be associated with adverse maternal and foetal outcomes. The elderly pri...

Kano river basin, which serves as the main source of water supply to metropolitan Kano, is also used as receiving body for industrial wastes from Sharada and Challawa industrial estates. Of the three major rivers in this basin, the Salanta river was found to receive the highest pollution from the industrial discharges with COD of 8,557.4mg/l, total solids of 16,934.6mg/l, hardness of 1,349.6mg/...

The needs of surgeons for computer-assisted systems cannot be satisfied unless their requirements and expectations are known. We determined surgeons' needs for computer-aided systems using group facilitation processes that measure customer wants and needs, including quality function deployment and Kano Analysis. A one-day workshop hosted by the CISST ERC (Computer Integrated Surgical Systems an...

Objectives: Coping strategies are important following spinal cord injury (SCI). It is equally important to know the peculiar coping strategy used in a given population with a distinct cultural background. The aim of this study was to explore the peculiar coping strategies used by people with SCI in Kano.  Methods: The study was a qualitative interview approved by the research ethics commi...