نتایج جستجو برای: human and relational customer capital

تعداد نتایج: 17095572  

Intellectual capital (IC) is organizational intangible asset which is frequently associated with performance. IC is commonly categorized into three core components: human capital, structural capital and relational capital. This study takes a step further in the evolution of the IC model for the hotel industry and divides relationship capital into two categories: End customer- relationship capit...

Journal: :international journal of management academy 0
somaye salem phd student , management department, university of isfahan, isfahan, iran mohammad reza ghafarallahi b master of emba, university of isfahan, isfahan, iran, mohammad reza naderi mahabadi c m.a. student business of administration , management department, university of isfahan , ceo of parsian steel company.,

intellectual capital (ic) is organizational intangible asset which is frequently associated with performance. ic is commonly categorized into three core components: human capital, structural capital and relational capital. this study takes a step further in the evolution of the ic model for the hotel industry and divides relationship capital into two categories: end customer- relationship capit...

The purpose of the present study is to investigate the relationship between intellectual capital (human capital efficiency, customer capital efficiency, and structural capital efficiency) and economic value added of the listed companies on the Tehran Stock Exchange (TSE). The population includes 39 firms selected through systematic sampling. The data is collected from the audited financial stat...

پایان نامه :دانشگاه آزاد اسلامی - دانشگاه آزاد اسلامی واحد یزد - دانشکده ادبیات و علوم انسانی 1380

چکیده اساسی ترین منبع استراتژیک هر سازمان یا جامعه،منابع انسانی می باشد.جوامع موفق،جوامعی هستند که بتوانند منابع انسانی خود را به طور صحیح پرورش و توسعه دهند. در اقتصاد امروز، دانش به عنوان مهمترین سرمایه، جایگزین سرمایه مالی و فیزیکی شده است . دانش و اطلاعات به رشد اقتصادی کمک می کند.این امر موجب افزایش اهمیّت سرمایه فکری به عنوان مقوله ای پژوهشی شده است. مدیریت منابع انسانی یعنی مدیریت و ادار...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه تربیت مدرس - دانشکده مهندسی صنایع 1387

according to webster and wind (1972) and anderson et al (1987), “organizational buying is a complex process and involves many people from different functional areas, multiple goals and potentially conflicting decision criteria. moreover, the customers of today are also more knowledgeable and selective when making their purchasing decisions. since a key to organizational survival is the retentio...

Journal: :توسعه کارآفرینی 0
محمد مهدی طوطی فر طهران پور کارشناس ارشدکارآفرینی، دانشگاه تهران بابک ضیاء استادیار دانشکدۀ کارآفرینی، دانشگاه تهران

the rapid changes in sport industry urge sport investors and entrepreneurs to adopt creative and innovative approaches. in this situation, intellectual property is among the most important organizational assets and the potential success of an organization is rooted in their intellectual capabilities. on the other hand, relying on innovation, small businesses are seeking to improve their perform...

Journal: :iau international journal of social sciences 2014
kimia sadat mirkamali sanjar salajeghe

this study was aimed at developing a method for measuring the relationship between intellectual capital and project manager competencies. intellectual capital consist human capital, structural capital and relational capital. project manager competencies have been evaluated based on ipma competence baseline (icb) and project manager competency development framework (pmcdf) includes knowledge, sk...

تقوی‌فرد, سید محمدتقی,

In the recent decade, intellectual capital has become increasingly important, with the introducing of knowledge-based economy in the organizations. The purpose of this research is clarification the role of intellectual capital in tendency to organizational citizenship behavior of Bank Shahr staffs. The method of this research is descriptive- correlational, and its target society is all the 2204...

Journal: :مدیریت اطلاعات سلامت 0
سوسن بهرامی دکتری تخصصی، مدیریت آموزشی، دانشکده ی علوم تربیتی و روان شناسی، دانشگاه اصفهان و پژوهشگر، مرکز تحقیقات مدیریت و اقتصاد سلامت، دانشگاه علوم پزشکی اصفهان، اصفهان، ایران سعید رجایی پور استادیار، مدیریت آموزش عالی، دانشکده ی علوم تربیتی و روان شناسی، دانشگاه اصفهان، اصفهان، ایران محمد حسین یارمحمدیان دانشیار، مدیریت و برنامه ریزی آموزشی، مرکز تحقیقات مدیریت و اقتصاد سلامت، دانشگاه علوم پزشکی اصفهان، اصفهان، ایران

the current world is the era of wisdom and knowledge. endowments, natural and tangible assets are not the key factor for success of communities and organizations; instead, management of intangible assets in this turbulent and challenging environment for the organizations are the key success factor for them. the organizations which are able to recognize these assets and manage them properly woul...

Journal: :مدیریت شهری 0
mahmoud rezaei zadeh mostafa behnampour

the present research has been done with the aim of determine the relationship between intellectual capital and employee performance of ports and maritime organization. statistical population of the present study includes head office employees of tehran ports and maritime organization. the statistical population is 140 people, 103 samples were selected according to morgan table. in this research...

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