House Of Quality (HOQ) is one of the matrices of an iterative process called Quality Function Deployment (QFD). The foundation of the HOQ is the belief that products should be designed to re ̄ect customers' desires and taste. HOQ is performed by a multidisciplinary team representing marketing, design engineering, manufacturing engineering, and any other functions considered critical by the compa...

This paper presents a methodology, Conjoint-HoQ, which is meant to provide an improvement over the current House of Quality (HoQ) tool. The improvement comes in the form of quantitative technical information – replacing the qualitative nature of the current HoQ – through integration of conjoint analysis into the HoQ framework. The steps of the ConjointHoQ method are presented in detail with an ...

In this paper, we provide a methodology for integrating the House of Quality (HOQ), a process tool, with Toyota A3 reports to effectively identify the priorities and root causes of poor efficiency in a Post Anesthesia Care Unit's (PACU) workflow. The A3 report allowed us to identify the workflow waste, and the HOQ helped us to identify and prioritize the critical root causes of poor workflow th...

House Of Quality (HOQ) is one of the matrices of an iterative process called Quality Function Deployment (QFD). it is the nerve center that drives the entire QFD process. The House of Quality Matrix is the most recognized and widely used tool for new product design. It translates customer requirements, based on marketing research and benchmarking data, into an appropriate number of engineering ...

Because of the general lack of multi-level hospital management collaboration performance effectiveness research, this paper proposes a multi-level hospital management Synergy Entropy-House of Quality (HoQ) Measurement Model by innovatively combining the House of Quality (HoQ) measure model with a Synergy Entropy computing principle. Triangular fuzzy functions are used to determine the importanc...

This study aims to explain a House of Quality (HoQ)-based approach that integrate technical needs and customer requirements as a useful procedure in mass customization and to demonstrate a HoQ template prototype, for the purpose of managing product design and development activities efficiently. HoQ is a procedure to determine the characteristics of new product development that combines technica...

We present a coherent hierarchical level of detail (HLOD) culling algorithm that employs a novel metric to perform the refinement of a HLOD-based system that takes into account visibility information. The information is gathered from the result of a hardware occlusion query (HOQ) performed on the bounding volume of a given node in the hierarchy. Although the advantages of doing this are clear, ...

Logistics and Supply Chain Management literature indicates that customer service management has become a strategic issue for companies in the new millennium. By improving logistics performances, companies increase customer satisfaction and gain market shares. The aim of this paper is to propose an original approach for the management of customer service. The approach is based on the quality fun...

The product design concept selection is an integral part of product development process. It is a team based decision making effort to evaluate the product design concepts generated. In the present competitive market environment, the design team has to identify the design solution which should reflect the customer needs to ensure customer satisfaction. In this paper an attempt has been made to d...

Merging sustainable development with the business, and taking goals into account from its three dimensions (i.e., economic, environmental and social) which are derived from customer and stakeholder requirements have been a potential source of competitive differentiation for firms. Academic and corporate interest in sustainable supply chain (SSC) management has also risen considerably in recent ...