reducing wastes in the healthcare processes is crucial for developing a high performance health system. adopted from the toyota production system (tps), the lean concept has emerged in recent years as a way of introducing innovative ideas to improve industrial processes. in the context of health care, lean is considered as a continuous improvement model, which provides healthcare organization t...

introduction: management is a specialized science and most of the health managers are not familiar with scientific management methods and direct their organization on the basis of their own experiences and assumptions, it is necessary to devise comprehensive educational programs according to the results of needs assessment in order to promote the quality of health care services. materials and m...

background: quality management is one of the most effective strategies for improving the health systems performance in developed and developing countries. the main goal of this study was identifying the most important aspects of quality management and preparing an appropriate model for health system. method: this research was a comparative study on quality management models in the health system...

background and objectives: social security organization (sso) is the second largest organization to the ministry of health and medical education (mohme) in providing health care services in iran. in recent years the gap between the sso’s resources and expenditures has shown an unprecedented growing trend due to the rapidly increasing demand. continuation of this trend may lead to financial imba...

introduction: recognition and implementation of knowledge management have an important effect on improving the quality of hospital activities. according to the direct relationship with the society’s health, health and treatment departments need knowledgeable and skillful staff. thus, this research investigated different dimensions of the knowledge management processes in teaching hospitals of s...

abstract ba ckground: high level of stress in intensive care unit nurses affects the quality of their nursing care. therefore, this study aimed to determine the effects of a stress management program on the quality of nursing care of intensive care unit nurses. materials and methods: this study is a randomized clinical trial that was conducted on 65 nurses. the samples were selected by stratifi...

background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

the present study was undertaken on 125 broiler farmers randomly selected from five districts, hisar, jind, fatehabad, sirsa and bhiwani of hisar division of haryana to assess extent of adoption of various scientific practices by the broiler farmers. the package of practices recommended by regional state agricultural university was adopted as the set of scientific practices. the information was...

background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

background: selection of an appropriate leadership style coordinated with external motivation can improve job performance, job promotion and job satisfaction and consequently lead to achieving both individual and organizational goals. the aim of this study was to assess the relationship between leadership style and job satisfaction of staff working in health care networks in kerman university o...