the comprehensive assessment model considers the financial and non-financial aspects as balanced scorecard. also, for more comprehensive results of the investigation, four aspects of the balanced scorecard were used and then by using fuzzy delphi technique and experts' opinions, the standard aspects of each were achieved in two stages. to determine the importance of each aspect of bsc, the proce...

The introduction of fuzzy logic into expert systems is an approach that allows expert systems to deal with real-world aspects that cannot be modeled accurately with classical crisp logic. An example is the formation of human opinions that are not always crisp with respect to the membership of a certain element in a set. In addition, the Delphi method is a technique for forming a stable consensu...

In this paper, the evaluation of customers’satisfaction is investigated by using group decision making method under uncertainty. Here, we have used the Zadeh’s fuzzy concept to model and measure the satisfaction. For this purpose, we have firstly applied the Delphi method with fuzzy Likert scales. Then, the fuzzy ELECTRE technique was used in order to ordering the index and questionnaires. For ...

This paper investigates the forecasting accuracy of fuzzy extended group decisions in the adjustment of statistical benchmark results. DELPHI is a frequently used method for implementing accurate group consensus decisions. The concept of consensus is subject to expert characteristics and it is sometimes ensured by a facilitator’s judgment. Fuzzy set theory deals with uncertain environments and ...

In this paper, a new approach that applies fuzzy Delphi method in Simple Additive Weighting (SAW) is proposed to be used in the Maintenance Strategy Selection Problem (MSSP). This approach is based on representation of the importance of goals and each strategy capabilities to satisfy each maintenance goals with fuzzy numbers. Fuzzy Delphi method is applied for the assessment of the importance o...

The purpose of this study is to apply the method of hybrid multiple criteria decision making (MCDM) to select public relations personnel for tourism industry in Taiwan. Fuzzy Delphi method, which can lead to better criteria selection, is used to modify criteria. Considering the interdependence among the selection criteria, analytic network process (ANP) is then used to obtain the weights of the...

Sales forecasting is one of the most crucial issues addressed in business. Control and evaluation of future sales still seem concerned both researchers and policy makers and managers of companies. this research propose an intelligent hybrid sales forecasting system Delphi-FCBPN sales forecast based on Delphi Method, fuzzy clustering and Back-propagation (BP) Neural Networks with adaptive learni...

Jennifer Wallis, Jan Burns & Rose Capdevila a Consultant Clinical Psychologist, Berkshire Healthcare NHS Foundation Trust, CAMHS, 3 Craven Road, Reading, RG1 5LF, Berkshire, UK. email: [email protected]. b Clinical Psychology Programmes Director, Centre for Applied Social and Psychological Development, Salomons, Canterbury Christ Church University College, Kent, UK. c Lecturer, T...