In this article, by using fuzzy AHP and TOPSIS technique we propose a new method for project selection problem. After reviewing four common methods of comparing alternatives investment (net present value, rate of return, benefit cost analysis and payback period) we use them as criteria in AHP tree. In this methodology by utilizing improved Analytical Hierarchy Process by Fuzzy set theory, first...

The Evaluation of eCRM implementation in most of organizations will witness an increase in efficiency, staff satisfaction, and eventually customer satisfaction. The objective of this paper is to apply and compare the analytic hierarchy process (AHP), Fuzzy AHP and Fuzzy Topsis methods to evaluate the Parsian banks’ readiness in ECRM implementation. Primary data have been collected by means of q...

Success of an e-business company is strongly associated with the relative quality of its website compared to that of its competitors. The purpose of this study is to propose a multi-attribute e-business website quality evaluation methodology based on a modified fuzzy TOPSIS approach. In the proposed methodology, weights of the evaluation criteria are generated by a fuzzy AHP procedure. In perfo...

This paper applies fuzzy set theory to evaluate the service quality of online auction. Service quality is a composition of various criteria. Among them many intangible attributes are difficult to measure. This characteristic introduces the obstacles for respondent in replying to the survey. So as to overcome this problem, we invite fuzzy set theory into the measurement of performance. By using ...

Previous review papers on analytic hierarchy process (AHP) and TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) mainly focused on the application areas and paid scant attention to the framework development of AHP, TOPSIS and their hybrid methods. The purpose of this paper is to review the literature on analytic hierarchy process (AHP), type of scale used in AHP, modified ...

Abstract: With the globalization of online shopping, deterioration of the ecological environment and the increasing pressure of urban transportation, a novel logistics service mode—joint distribution (JD)—was developed. Selecting the optimal partner combination is important to ensure the joint distribution alliance (JDA) is sustainable and stable, taking into consideration conflicting criteria....

Nowadays, sustainable End-of-Life vehicle (ELV) management has been recognized as the most important issue to overcome environmental and economic challenges for most companies. Hence, sustainable ELV strategies evaluation plays a crucial rule in order to improve the sustainability performance of companies. In this paper, an evaluation model based on the Fuzzy Analytic Hierarchy Process (AHP) an...

Globalization of business and the competitiveness of manufacturing have motivated companies to improve the facilities to respond to the market requirements. Machine tool selection plays a major role in the improvement of productivity, flexibility in uncertain manufacturing. The objective of this study is to present the simple approach for machine tool selection based on the integration of consi...

As international corporate activities increase, their staffing involves more strategic concerns. However, foreign assignments have many differences, and dissatisfaction with the host country is a known cause of expatriate failure. From the point of view of an expatriate candidate, the decision of whether to take an expatriate assignment can be regarded as a FMCDM (fuzzy multiple criteria decisi...

E-alliance is the union of e-commerce and its success and efficiency is related to comprehensive quality of e-commerce. Thus, ranking e-commerce websites in e-alliance is of importance, which is a multi-criteria decision-making (MCDM) problem. This paper proposes an evaluation model based on analytic hierarchy process (AHP), fuzzy sets and technique for order performance by similarity to ideal ...