background: to test the change in the knowledge of the study participants following a blended training and learning approach (btla). secondly, the paper also tries to discuss the use of this method over the classical classroom based trainings. frontline health functionaries are the backbone of almost all health goals. it is therefore essential to ensure proper training of this cadre of workers ...

You probably think of nineteenth century Great Britain as a place without any substantial social safety net aside from the Church. In fact, England had a well-developed welfare system in the nineteenth century, with local government functionaries dispensing cash. Early in the nineteenth century, low-level British functionaries knew almost all the people who were coming before them to appeal for...

Improved infant and young child feeding practices have the potential to improve child growth and development outcomes in India. Anganwadi Workers, the frontline government functionaries of the national nutrition supplementation programme in India, play a vital role in promoting infant and young child feeding practices in the community. The present study assessed the Anganwadi Workers’ knowledge...

Purpose – This paper proposes and empirically tests a theoretical model on how different customer engagement behaviors (CEBs), such as giving feedback and helping other customers, affect the role stress–job strain relationship among frontline employees. Design/methodology/approach – Drawing from the job demands-resources model, this paper hypothesizes that some CEBs weaken the role stress–job s...

Frontline processes are crucial in order to stem performance losses in service organizations. Using a frontline perspective, this article outlines the key factors that contribute to performance losses in the implementation of service innovations and identifies frontline mechanisms that help stem performance losses. By offering guidelines to organizations for designing frontline processes, the a...

This study proposes a frontline learning process by which organizations capture new knowledge generated by frontline employees in addressing productivity-quality tradeoffs during customer interactions and transform it into updated knowledge for frontline use. Updated knowledge, in turn, is posited to influence customer satisfaction and financial outcomes (i.e., revenue, efficiency). Empirical t...