نتایج جستجو برای: end customer relationship capital

تعداد نتایج: 1037649  

Journal: :international journal of management academy 0
somaye salem phd student , management department, university of isfahan, isfahan, iran mohammad reza ghafarallahi b master of emba, university of isfahan, isfahan, iran, mohammad reza naderi mahabadi c m.a. student business of administration , management department, university of isfahan , ceo of parsian steel company.,

intellectual capital (ic) is organizational intangible asset which is frequently associated with performance. ic is commonly categorized into three core components: human capital, structural capital and relational capital. this study takes a step further in the evolution of the ic model for the hotel industry and divides relationship capital into two categories: end customer- relationship capit...

Intellectual capital (IC) is organizational intangible asset which is frequently associated with performance. IC is commonly categorized into three core components: human capital, structural capital and relational capital. This study takes a step further in the evolution of the IC model for the hotel industry and divides relationship capital into two categories: End customer- relationship capit...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه فردوسی مشهد - دانشکده ادبیات و علوم انسانی دکتر علی شریعتی 1391

the major aim of this study was to investigate the relationship between social and cultural capital and efl students’ critical thinking skills. this study takes this relationship in to account to see if people with different sociocultural status are different regarding their critical thinking skills. to this end, 160 university students majoring in english language and literature, english trans...

پایان نامه :دانشگاه تربیت معلم - تهران - دانشکده تربیت بدنی علوم ورزشی 1391

the purpose of this study is to describe and determine the relationship between relationship marketing, customer satisfaction and intention to revisited in mashhad’s women aerobics clubs. to do this,300 randomly customers from women aerobic clubs were chosen and data was collected through kim relationship marketing questionnaire(2008) and ?=0.92, lim satisfaction questionnaire(2008) and ?=0...

پایان نامه :دانشگاه امام رضا علیه اسلام - دانشکده ادبیات و زبانهای خارجی 1393

abstract this mixed method study examines whether there is any relationship among the variables of the study (job satisfaction, social capital and motivation). the researcher considered job satisfaction and social capital as independent variables; motivation is the dependent variable of the study. the researcher applied a questionnaire to assess each variable. to measure efl teachers’ job sati...

Journal: :تحقیقات مالی 0
محمود یحیی زاده فر استاد، مدیریت بازرگانی، دانشگاه مازندران، ایران حسنعلی آقاجانی دانشیار، مدیریت صنعتی، دانشگاه مازندران، ایران فاطمه یحیی تبار کارشناس ارشد مدیریت بازرگانی دانشگاه آزاد اسلامی بابل

intellectual capital is set of knowledge-based assets that belongs to an organization and will add value to key organizational stakeholders and this leads to a better competitive situation. the objective of this research is to investigate the relationship between intellectual capital and companies' performance in iran during 1382-1387 using lisrel software. earning per share, return on equ...

Journal: :EJIS 2005
Tally Hatzakis Mark Lycett Robert D. Macredie Valerie A. Martin

Many of the issues associated with the inefficiency and ineffectiveness of information systems development (ISD) have been attributed to the poor relationship between business and IT colleagues. Relational issues relating to collaboration and communication before, during and after ISD lead to dissatisfaction with information systems and services. To address these relational issues, many organis...

2012
Mohammed Alamgir

Few researches have been conducted on customer relationship management (CRM) success but the antecedents are not clearly depicted. Besides, Literature on CRM in an integrated fashion is sparse, rather issues are presented in isolation mostly focusing on technology ignoring other organizational and extra-organizational issues like social capital and customer knowledge. Moreover, the mediating ro...

2012
Yan Yu Xiaoying Dong Meiyun Zuo Wei Xu

In this paper, we attempt to investigate the constitutive roles of external and internal information systems for interorganizational knowledge transfer which is compassed by the knowledge movement from a source firm and knowledge receipt by a recipient firm. We take a dyadic approach to examine how the interorganizational systems (IOS) and the internal organizational memory information systems ...

2013
Faisal Mehmood Madam Sana Iqbal

In this study the researcher worked on the relationship of human capital investment on customer satisfaction. The mediating variable employee performance is also included in the study which gives the positive and significant results. The results are concluded by applying the regression analysis in three steps. The primary data is collected by using questionnaires and sample size was 345. Hence ...

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