the emergency medical centers are very helpful since they reduce the number of death and injuries by getting to the scenes of accidents and dealing with the case immediately. as saving one's life is the prime goal in these centers, any findings and techniques which will improve the services and ease achieving the goal will be highly welcomed. the first and the major factor in giving this kind o...

conclusions according to the results, there was a direct correlation between access to physical space in ed and waiting time. in addition, improving the physical access did not necessarily result in shorter waiting time. therefore, to improve triage process, improvement of waiting time indices, and modifying forms of work process in ed are recommended. results the correlation between the waitin...

John A. Swets, Robyn M. Dawes, and John Monahan BBN Technologies (emeritus), Cambridge, Massachusetts; Radiology Department, Brigham and Women’s Hospital, and Department of Health Care Policy, Harvard Medical School, Boston, Massachusetts, Department of Social and Decision Sciences, Carnegie Mellon University, Pittsburgh, Pennsylvania, and School of Law, University of Virginia, Charlottesville,...

This article is the first part of an on-going ergonomic work analysis with the emergency services call center set up by the Fire Department of the Military Police of São Paulo. The final objective of the research is to identify the prescribed task, the real work executed and strategies used by workers to meet the demands of the job. Starting by identifying the tasks and activities developed, th...