background and purpose: the office of educational services at universities is a very important division and it is necessary for employees to strive towards providing suitable services to students. the quality of educational services has always been a major concern for higher education managers. interviewing stakeholders and experts increases our understanding of different aspects of the subject...

The purpose of the article is to find out causes conflicts occurs in colleges between stakeholders and educational management by help different kinds literature reviews. study based on review secondary data has been used. occur due environment organization. That may be internal external. misunderstanding, selfishness, dominating behaviour, insufficient resources, traditional planning ways, etc.

The article suggests that stakeholders involved in quality development need a specific competence, called quality literacy, in order to successfully improve learning processes. We introduce and describe quality literacy as a set of competencies that are needed for professional quality development. Quality literacy emphasises the importance of professionalism as a necessary component for quality...

Digital news media discourse on MOOCs has been pervasive in educational publications over recent years, and has often focused on debates over the disruptive potential of MOOCs at one extreme, and their survival at the other. Whether such articles reflect the concerns of academics and other internal university stakeholders is difficult to ascertain. This paper aims to determine the main concerns...