abstract nowadays, industries cannot play a crucial role in national and international competitions. the tourism industry is no exception. tourism industry development as the most important economic sector and income generation is one of the key challenges of economic development in the world. therefore, countries were successful that take advantage of the capabilities of tourism sector using ...

the purpose of the present study was to investigate the relationship between fear of negative evaluation (fne) and communication strategies (css) among iranian efl learners. it was aimed to examine the differences in the use of communication strategies between speakers with high or low degree of fear of negative evaluation. the current study was a case study consisting of 10 english learners at...

cette étude tente d’étudier et de comprendre le rôle que joue l’empathie en enseignement. lempathie y est observée en tant que modèle de communication entre l’enseignant et l’élève. de façon générale, lempathie permet dassouplir les échanges entre les personnes. dans un contexte éducatif, la qualité de la communication est associée à un vécu relationnel plus harmonieux et à un meilleur climat d...