this study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. that is to examine, organizational citizenship behavior of nurses and patients (customers) of the kermanshah province hospitals by two hypotheses. population comprised of 1524 nurses which 544 nurses were selected as sample. also sample of same size in a random way in a period ...

various studies have been conducted to study the relationship between job involvement and organizational citizenship behavior but a very little work have been done to study the impact of both job involvement and organizational commitment on “organizational citizenship behavior”. thus the purpose of the study is to find out the relationship between job involvement, organizational commitment and ...

the aim of this study was predict organizational citizenship behavior prevalence based on the staff perception of type of organizational structure in fars regional electric and power distribution companies (frepdc). statistical population consisted of the entire staff of fars regional electric and power distribution companies amongst 232 participants selected using random classification method....

the purpose of this study was to determine the relationship between transformational transactional leadership styles and organizational citizenship behavior in physical education organization of iran and which dimensions of these styles enhanced organizational citizenship behaviors of employees. the population of this study consisted of 273 employees of physical education organization; 220 empl...

introduction: citizenship behaviors are behaviors which are not mentioned directly in the formal rewarding system of organization and often are forgotten and usually are regarded as voluntary; nonetheless, they affect the activities of organization. quality of work life is an important index which can provide enough and beneficial information for management from employees-related major issues a...

The main objective of this research is to describe the relationship between organizational climate and organizational citizenship behavior. In order to examine this relationship, a research is intended to be carried out in relevant institutions and organizations operating in the health sector in Turkey. It will be researched that whether there is a statistically significant relationship between...

this study aims to consider the relationships between job fatigue, organizational citizenship behavior and organizational atmosphere. the evaluation of each variable is a kind of decision making problem which has systematic transaction between variables. so, decision making trial and evaluation laboratory (dematel) is suitable for defining the cause and effect relationships between variables. w...

background: attention to organizational citizenship behavior and job satisfaction is effective in improving employees’ performance and quality of services in health care organizations. due to higher job pressure and dissatisfaction among nurses, it seems like evaluating the relationship between organizational citizenship behavior and job satisfaction among nurses is important.   methods: in thi...