abstract ba ckground: high level of stress in intensive care unit nurses affects the quality of their nursing care. therefore, this study aimed to determine the effects of a stress management program on the quality of nursing care of intensive care unit nurses. materials and methods: this study is a randomized clinical trial that was conducted on 65 nurses. the samples were selected by stratifi...

background: quality management is one of the most effective strategies for improving the health systems performance in developed and developing countries. the main goal of this study was identifying the most important aspects of quality management and preparing an appropriate model for health system. method: this research was a comparative study on quality management models in the health system...

introduction: recognition and implementation of knowledge management have an important effect on improving the quality of hospital activities. according to the direct relationship with the society’s health, health and treatment departments need knowledgeable and skillful staff. thus, this research investigated different dimensions of the knowledge management processes in teaching hospitals of s...

introduction: management is a specialized science and most of the health managers are not familiar with scientific management methods and direct their organization on the basis of their own experiences and assumptions, it is necessary to devise comprehensive educational programs according to the results of needs assessment in order to promote the quality of health care services. materials and m...

abstract background: chronic illnesses such as coronary heart disease are among the most prevalent and costly of all global health problems. coronary heart disease is a leading cause of death worldwide, including iran. one aspect of living with chronic illness is self-management which can reduce the impact of illness on daily life and maintain the quality of life. a qualitative understanding of...

background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

conclusions stability of the clavicle is crucial for shoulder function and care should be taken not to miss or underestimate segmental bipolar fractures even with a low energy mechanism. authors believe that operative treatment should be taken into consideration for displaced fractures. introduction clavicle fractures are very common, accounting for approximately 4% of all adult fractures. segm...

reducing wastes in the healthcare processes is crucial for developing a high performance health system. adopted from the toyota production system (tps), the lean concept has emerged in recent years as a way of introducing innovative ideas to improve industrial processes. in the context of health care, lean is considered as a continuous improvement model, which provides healthcare organization t...