total quality management (tqm) is a solution that many organizations have chosen in order to remain in their business. managers of these organizations need to be aware of the level of tqm in their organizations. although tqm settlement can represent the place and level of organization in adoption of this approach, only its establishment as an organizational habit ensures the continuous and succ...

Purpose – The purpose of this paper is to explore the relationship between the extent of total quality management (TQM) implementation and organization performance, and the moderating effect of co-worker support and organization support on the TQM/performance relationship. Design/methodology/approach – A questionnaire survey was developed and distributed to a sample of firms selected from the m...

This study reflects on analyzing different types of information system strategies for doing the Total Quality Management of the Aviation industry. Moreover, in this report it also gives of the proper discussion of different techniques that are used to improve the quality management by doing proper use of Information strategies. Furthermore, it also discusses about different examples of the IS s...

Conceiving that Total Quality Management (TQM) is a process of embedding quality awareness at every step of production or service while targeting the end customer, we represent it as based on five cardinal principles of top management conviction, customer centric advancements of processes, benchmarking, relentless improvement, and strengthening the employee base. Lodged in the back-drop of incr...

since about four years ago, total quality management (tqm) has been informally introduced into our integrated healthcare and medical education system. with the aim of getting feedback/ learning from the experiences of the universities/schools of medical sciences in setting the ground for tqm implementation, an assessment was done. the survey results show that out of 31 universities/ schools of ...

PURPOSE Despite the potential benefits of total quality management (TQM), many healthcare organisations encountered difficulties in its implementation. The purpose of this paper is to explore the barriers to successful implementation of TQM in healthcare organisations of Iran. DESIGN/METHODOLOGY/APPROACH This study involved a mixed research design. In-depth interviews were conducted with TQM ...

This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of total quality management (TQM) to various firm characteristics. The characteristics examined are firm size, the degree of capital intensity, the degree of diversification, the timing of TQM implementation, and the maturity of the pr...

Total quality management (TQM) is considered by many as an important quality and business performance improvement tool. The popularity of the concept has led to an explosion of TQM related literature. A careful review of the literature suggests that most publications recount the experiences or perceptions of the authors or deal with single case organisations. Furthermore, there is a dearth of e...

Over the past decade or so, TQM has been used to focus on improve profits, market share and competitiveness. Whilst TQM is used as a verified approach in creating success within manufacturing and services and it is used for improvement in the public sector, several organizations have failed in implementing TQM correctly; this is due to many reasons such as lack of top management commitment or i...