—Performance measurement and analysis is crucial for steering the organization to realizing its strategic and operational goals. Relevant performance indicators and their relationships to goals and activities need to be determined and analyzed. Current organization modeling approaches do not reflect this in an adequate way. This paper attempts to fill the gap by presenting a framework for model...

regarding to rapidly changing and highly competitive business environment it will become increasingly important for organizations to measure their performances appropriately. with respect to special characteristics of pharmaceutical industry and lack of reported performance measurement, this study tries to design an integrated performance measurement model for pharmaceutical companies. for gene...

Managing and measuring performance become exceedingly complex as healthcare institutions evolve into integrated health systems comprised of hospitals, outpatient clinics and surgery centers, nursing homes, and home health services. Leaders of integrated health systems need to develop a methodology and system that align organizational strategies with performance measurement and management. To me...

This study aims to test the effect of explicit representation of causal relationships in strategy map component of balanced scorecards BSC on performance evaluations outcomes. To address this aim, a 2 × 2 factorial design laboratory experiment was conducted, where: (1) the inclusion of graphical information supporting causal relationships between objectives in strategy maps, and (2) performance...

The aim of this study is to articulate and test the relationships between organizational culture and two attributes of performance measurement systems (PMS), namely the diversity of measurement and the nature of use. The results of a survey reveal that top managers of firms reflecting a flexibility dominant type tend to use more performance measures and to use PMS to focus organizational attent...

This study examines performance measurement in online financial services in the Australian marketplace, specifically in online securities companies. Seven online stock brokerage companies from Melbourne and Sydney were interviewed, and their strategies and approaches were systematically reviewed and analysed. The findings suggest that only two companies used performance measurement in strategic...

Strategic alignment between business and information technology (IT) is considered key to maximizing IT impact. Nonetheless, only seldom have exceptional achievements in performance been studied from the viewpoint of the Strategic Alignment Model (SAM). This paper describes a longitudinal case study of a Health Maintenance Organization (HMO), named here MHMO, which serves over 1.7 million membe...

OBJECTIVE This paper summarizes findings of a comprehensive, systematic review of the peer-reviewed and grey literature on performance measurement according to each stage of the performance measurement process--conceptualization, selection and development, data collection, and reporting and use. It also outlines implications for practice. METHODS Six hundred sixty-four articles about organiza...