This study investigates the impact of different organizational models for the management of non‐core processes in the facility management (FM) industry and seeks to suggest which is the best in terms of strategic and operative advantages and disadvantages. A literature analysis of the empirical evidence as to business process outsourcing and, in particular, as to the pra...

In today’s global services outsourcing arena, increasing numbers of companies adopt “multisourcing,” that is, they select and combine information technology (IT) and business services from multiple providers. The literature on IT outsourcing and supply chain management has identified critical tradeoffs involved in increasing the number of suppliers and has strongly recommended focusing on a han...

Conventional IS outsourcing does not always meet expectations, often because the company lacks control over the outsourced activity. Quasi-outsourcing collaboration, where the company transfers its IS personnel to a subsidiary, allows the company to maintain more control over the relationship than in conventional outsourcing. In this qualitative case study of two Finnish companies, differences ...

What is the importance of specific control and contractual mechanisms for IT outsourcing relationship quality and outsourcing success? Employing a survey among financial institutions and applying Importance-Performance Analysis (IPA) known from marketing research, we analyse the relative importance of Service Level Agreements, control and contractual mechanisms for relationship quality and outs...

Background and Objectives: Outsourcing healthcare and the associated services has proven as an effective strategy for enhancing hospital performance and improving quality of services. Despite, the concept is relatively new in Iran, calling for studies investigating different aspects of the issue and its potential benefits. Thus, this study was conducted to explore the impact of outsourcing mana...

From the outsourcer’s perspective, the outsourcing literature emphasizes the importance of contracts and risk awareness for managing outsourcing ventures. However, there is a lack of theoretical foundation with regard to the importance of risk and contract design towards outsourcing success. By extending the risk model of Bahli and Rivard (2001) we aim at answering the following questions: (1) ...

background and objectives: outsourcing healthcare and the associated services has proven as an effective strategy for enhancing hospital performance and improving quality of services. despite, the concept is relatively new in iran, calling for studies investigating different aspects of the issue and its potential benefits. thus, this study was conducted to explore the impact of outsourcing mana...

nowadays, firm have realized the importance of information technology as an essential tool for the success of business. accessing the applicability of information technology might be the main expectation of the firm for outsourcing. by outsourcing, firms can have access to advanced technologies and use external sources for their goal. the aim of this study is to analyze the impact of interactio...

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