this study aims to investigate the mediating role of organizational learning capability in relationship between intellectual capital and organizational performance. the importance of studying organizational performance has been admitted and investigated in many researches. therefore, this study aims to improve performance of saderat bank considering intellectual capital and organizational learn...

data envelopment analysis (dea) has been applied in many studies in the banking industry but deficiency of empirical studies in iranian banking sector that incorporate time factor into the efficiency, have still remained. previous studies measured the efficiency of bank branches in a single period within cross-sectional data. they did not consider the effect of interconnecting activities (links...

Using of new technology in economical field is one of the main goals of putting electronic government in the definition of society and community. These changes are put in cultural bases and we are not able to anticipate all probable results before encountering cultures with new technology mostly has been one of the theoretical survey and practical difficulties in governing of societies. The rat...

Data envelopment analysis (DEA) creates many opportunities for collaboration between analyst and decision-maker. There are, however, situations in which all of the decision-making units (DMUs) fall under the umbrella of a centralized decision maker that oversees them. Many organizations such as bank branches, chain stores, … can do this. This centralized decision maker unit expect that resource...

Example Consider a banking institution, where customers have accounts of different types, e.g., checking, savings, loan, mortgage, etc. Customers use these accounts to handle their financial transactions, e.g., they sign checks for payments, they deposit money in their accounts, etc. Customers receive bank cards to facilitate their transactions. For the convenience of their customers, the bank ...

Since financial deregulation, retail banks have changed significantly, largely driven by a combination of technological advances and competition. A major area of change is in the role of branches in providing payment services. This role has come under increasing pressure from alternative delivery channels, such as automatic teller machines (ATMs) and on-line debit of accounts through electronic...

The paper applies an economic model of a competitive market for retail banking services to generate insights into the following relevant questions. Is the cost structure of electronic distribution systems sufficient to justify choosing the Kiosk/PC Banking distribution strategy? That is, is it reasonable that market pressures and technological advances will allow banks to virtually eliminate br...

The majority of the poor lack access to bank accounts and have to use costly informal savings mechanisms. Using a field experiment, I randomly gave access to simple bank accounts with no fees at local bank branches to a large sample of female household heads in Nepal. Results show that there is untapped demand for savings accounts and that the poor do save. Access to the savings accounts increa...

today, banks, as intermediaries, seek to attract and allocate resources to obtain greater benefit. therefore, the bank assessment is considered as an important subject in the banking industry. data envelopment analysis is an effective technique in evaluating the efficiency of decision-making units. there are factors among banking indices (such as receivables from resource allocation) that are i...