Introduction To be successful in the long term, an organization must produce quality goods or services. Quality is the value of goods or service as perceived by the customer. In recognition of these realities, good managers will establish a set of quality management principles that focuses on customer satisfaction and continuous improvement in the organization’s processes. This set of principle...

Total Quality Management (TQM) is one of the approaches that contributes towards ensuring that projects are being delivered to the stakeholder requirements. The main purpose of this paper is to identify critical success factors (CSFs) that affect the implementation of TQM in Libyan Construction Industry (LCI). This research adopted both quantitative and qualitative research methods. The finding...

Many empirical studies have demonstrated that only a handful of soft total quality management (TQM) elements contribute to organisational performance while elements of hard TQM have no relationship with performance. Despite these findings, a review of literature suggests that the elements of hard TQM in fact have a profound impact on organisational performance. The empirical studies which have ...

The selection and implantation of sufficient and appropriate continuous improvement strategy are the key success factors for improving firm performance and enhancement of competitive advantage on manufacturing industries. As a result special role are given to Continuous improvement programs such as Supply Chain Management (SCM), Six-Sigma, Total Quality Management (TQM), Kaizen, Just-in-Time (J...

Because of the necessity of organizations to compete in a global economy, quality management within the organizational environment is of paramount importance to strategic pursuits, competitive advantage, and corporate survival. Although the philosophy of Total Quality Management (TQM) advocates continual process improvement activities to facilitate achievement of corporate objectives and goals,...

Total quality management (TQM) is a holistic management philosophy focusing on the maintenance and continuous improvement of products, services, people, and processes at all levels and in all functions of the organization with the goal to meet or exceed customer expectations (Flynn et al. 1994; Goetsch and Davis 1994; Oakland 2003). TQM becomes critical for organization’s competitiveness, effec...