The article discusses how non-physicians can help address the increasing shortage of primary care physicians in the United States. As demand for primary care services is projected to increase, the supply of primary care physicians is continuing to decline. Authors propose that non-physician professionals such as pharmacists and nurses are essential towards saving time for physicians, providing ...

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Purpose – This paper explores the use of blogs as a platform for providing reference service, and discusses Lyceum, an open source software project from ibiblio.org, for this purpose. Design/methodology/approach – The following topics are explored: the evolution of libraries’ uses of blogs, the advantages of conducting the reference transaction as a collaborative effort, and the use of blogs as...

Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are considered to be most appropriate to meet the specific information need(s) of the user. Since the Web and digi...

This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. It is believed this data will be of wide utility for digital library builders geared toward primary and secondary users (K-12) such as the Internation...

Introduction. In recent years, the introduction of social question and answer services and other Internet tools have expanded the ways in which people have their questions answered. There has been speculation and debate over whether such services and other Internet tools are replacing library virtual reference services. Method. Most previous research on the comparison between social question an...