Revised July, 2008 We examine the role of reservations in capacity-constrained services with a focus on restaurants. Although customers value reservations, restaurants typically neither charge for them nor impose penalties for failing to honor them. However, reservations impose costs on firms offering them. We highlight ways in which reservations can increase a firm’s sales by altering customer...

T here is a whole world of smartphone apps out there. It’s impossible to weed through all of them. Some of the best apps I have were recommended by a friend or colleague or even an airplane seatmate! So I asked some of our Journal of the Advanced Practitioner in Oncol ogy (JADPRO) readers about their favorite smartphone apps, and we came up with some really useful ones. All of these apps are av...

Some years ago Net Perceptions was installing its recommender software in a major catalog retailer. Our top lead consultant had been working with them for months to integrate the software into their back-end databases and front-end call center software (no mean feat: these were Windows PCs simulating IBM “green screens”!), and tuning the recommender to produce high quality recommendations that ...