The ISO 9000 quality management system has been widely accepted and adapted as a national standard by most industrial countries. Despite its high popularity and the urgent demand from customers to implement ISO 9000, some major concerns for those organizations that are seeking registration to ISO 9000 include the expensive cost and the lengthy time to implement. The purpose of this paper is to ...

This study aims to examine the multi-dimensional relationship of total quality management (TQM) and knowledge management (KM) in both service and manufacturing firms in Malaysia. Six key practices of TQM originated from the Malcolm Baldrige National Quality Award (MBNQA) were chosen; whereas the KM elements were made up of knowledge acquisition, distribution and application. Data were gathered ...

This paper presents an empirical study, which examines the effectiveness of Total Quality Management (TQM) practices in R&D environments by demonstrating the effect of TQM practices on R&D performance in terms of product quality and product innovation. Despite numerous studies of the relationship between TQM and organisational performance, little research has been done on the relationship betwe...

M anaging innovation in enterprise has always been a complex task, but it’s become even more so as organizations become more globally distributed and new digital technologies proliferate. Some studies of IT companies have used agile approaches in software development and the IT-enabled global innovation ecosystem,1–4 whereas others focus on IT’s effects on innovation.5,6 However, it’s hard to f...

“Baldrige? Six Sigma? Lean? Balanced Scorecard? We don’t have time for all of these initiatives! Let’s just pick one and go with it!” How many times have you heard (or perhaps even said) something similar to this? The statement suggests the initiatives are equivalent. They are not. As has been discussed earlier in this book, the Baldrige Criteria for Performance Excellence represent a comprehen...

Hospital education departments can better align with the strategic direction of the organization, effectively prioritize work processes, and focus on what matters most to the organization when the organization adopts an assessment process known as the Baldrige Health Care Criteria for Performance Excellence. This article describes the Baldrige assessment process, a framework of seven criteria b...