Using an Importance}Performance Analysis (IPA), this paper examined business and leisure travellers' perceived importance and performance of six hotel selection factors in the Hong Kong hotel industry. The six hotel selection factors identi"ed were: Service Quality, Business Facilities, Value, Room and Front Desk, Food and Recreation, and Security. Both business and leisure travellers held the ...

OBJECTIVES To determine the presence of legionellae and species composition of the genus Legionella in Sri Lankan hotel cooling towers, and to determine the previous exposure of hotel workers to Legionella pneumophila. DESIGN Collection of water samples from 16 cooling towers of air conditioning plants from 7 representative hotels, and blood samples from hotel workers. SETTING Department of...

As many travelers use online for their travel arrangement, hotels provide online reservation system, so as to take the benefits of internet marketing such as the cost reduction. However, there has been minimal research regarding a detailed examination of hotel booking Web sites and e-service performance on customers’ reuse intentions for online hotel reservation. This paper thus examines the ef...

The outlook is that the bad times for the hotel industry may be coming to an end. Many experts during this economic decline have declared that the drop in aggregate demand and the Internet incursion has resulted in hotel brands ceasing to be important. Consequently, conventional wisdom viewed price discounting, as the most important factor in hotel selection by consumers. The current study anal...

It is essential for hotel companies to evaluate and improve website performance in order to keep and increase their online presence and competitiveness in the marketplace. This article proposes an evaluation framework for hotel websites, which categorizes web information services into six information dimensions and also uses managers’ and users’ views. Based on the relative literature, the mode...

The tourism industry is characterized by severe shifts in demand that play havoc with forecasting future investment. Within the tourism industry, the need for large-scale initial capital investment in the hotel sector, make the latter particularly vulnerable to the vagaries of the tourism market. Given an up-turn in demand, the hotel industry cannot always respond immediately and its' response ...

Internet is an important tool for information searching and purchasing of products especially in tourism. This paper investigates the impact of demographic and travel characteristics of hotel guests on online and offline reservations. It also examines the importance of hotel attributes in selecting a hotel and the differences in priorities between guests who book their accommodation online and ...

This contribution aims to provide an analysis of the current state of web accessibility in the tourism industry with the focus on the Austrian hotel sector. The results of the conducted study verify previous research, showing that tourism organizations considerably lack awareness of web accessibility. A three dimensional hotel categorization model on accessibility is introduced to encompass the...

The long term evaluation of the Sacarino robot is presented in this paper. This study aimed to improve the robot‘s capabilities as a bellboy in a hotel; walking alongside the guests, providing information about the city and the hotel and providing hotel-related services. The paper establishes a three-stage assessment methodology based on the continuous measurement of a set of metrics regarding ...

Recently, we can refer to user reviews in the shopping or hotel reservation sites. However, with the exponential growth of information of the Internet, it is becoming increasingly difficult for a user to read and understand all the materials from a large-scale reviews. In this paper, we propose a method for classifying hotel reviews written in Japanese into criteria, e.g., location and faciliti...