Almost a necessity for communication, email consumes significant portions of knowledge workers’ time in today’s organizations. Though issues such as spam, filtering, and archiving have received much attention from industry and academia, the critical problem of the timing of email processing has not been studied much. It is common for many knowledge workers to check and respond to their emails a...

Manolis Kalikakis, e-Government Laboratory, University of Athens, email [email protected] Dimitris Gouscos, Department of Communication and Media Studies, University of Athens, email [email protected] Kostas Vassilakis, Department of Computer Science and Technology, University of Peloponnese, email [email protected] Panagiotis Georgiadis, e-Government Laboratory, University of Athens, email P...

Email communication between patients and healthcare providers is gaining popularity. However, healthcare providers are concerned about being inundated with patient messages and their inability to respond to messages in a timely manner. This work provides automated text mining decision support to overcome some of the challenges presented by email communication between patients and healthcare pro...

Electronic mail, email, is one of the most widespread computer applications today. While email in general is very popular among its users, there are also drawbacks with email usage: an increasing amount of messages that overwhelm users, systems that are too complex for naive users and at the same time do not support the needs of experienced users. In order to answer the main research question “...

Rajeshwar Singh Department of Electronics and Communication Engineering, Gateway Institute of Engineering and Technology, Sonipat, Haryana-131001 (India) Email: [email protected] Dharmendra K Singh Department of Electronics and Communication Engineering, BIT Sindri, Dhanbad, Jharkhand (India) Email:[email protected] Lalan Kumar IT Centre, Central Institute of Mining and Fuel Resear...

In the age of social networks, it is very popular to analyze Twitter and Facebook to detect relationships and communities and to discover how information flows between groups. However, both Facebook and Twitter are examples of “performed” social networks: because a user has full control over who he or she “friends” or “follows,” he can artificially create a persona that he wishes the outside wo...

Rapid development of various kinds of social networks within the Internet enabled investigation of their properties and analyzing their structure. An interesting scientific problem in this domain is the assessment of the node position within the directed, weighted graph that represents the social network of email users. The new method of node position analysis, which takes into account both the...