this study aimed to assess the factors affecting electronic banking acceptance among customers using the technology acceptance model has been made. methods used, descriptive survey - correlation. the studies of those customers are people who have bank accounts and bank electronic banking services people have used. research model with a sample consisting of 384 bank customers were people in tehr...

banking and financial services are important parts of the service industry. quality of service in the banking industry has a close relationship with customer satisfaction service system. banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. this paper presents a decision-making model to obtain optimum tasks assigne...

The purpose of this paper is to examine co-creation of non-economic values in Islamic banking services and their significance for service science by comparing Islamic and conventional banking services. Although many scholars have discussed co-creation of values in services, most of them have focused on only economic values. Following Sharia (Islamic principles that are based on Qur’an and Sunna...

Time banking facilitates generalized reciprocity among neighbors by rewarding contributions in proportion to the time entailed in contributing. Contributions can be person-to-person services, such as driving another person to an appointment. They can also be co-productions, in which the provider and recipient jointly enact a service, such as giving/receiving a guitar lesson. Co-production is an...

Advent and adoption of internet by the industries has removed the constraint of time, distance and communication making globe truly a small village. Financial sector being no exception, numerous factors such as competitive cost, customer service, increase in education and income level of customers etc. influence banks to evaluate their technology and assess their electronic commerce and interne...

This study identifies factors responsible for customers’ attitudes and perceptions towards emerging internet banking sector. It also reveals the importance of the key variables relating to customers’ demographic and social inputs. A sample of 156 customers is personally surveyed using a structured questionnaire in various cities of Andhra Pradesh. The data are analyzed using descriptive analysi...

The banks are motivated to leverage their m-banking activities with the advancement of mobile technologies and the high mobile penetration rate. Despite the availability of the mbanking services, many consumers still posses the attitude of ‘wait-and-see’ which resulted to unsatisfactory adoption rate. Hence, this paper aims to extend the Unified Theory of Acceptance and Use of Technology (UTAUT...

In present scenario, high performance cluster-based web server is needed to be deployed by banking services to fit the ever – increasing demands of the online banking users. In the last few years, the increased pressure of high-online banking users have overloaded the existing web clusters and thus they fail to supply better services to all the online users resulting in unexpected long delays. ...

the increasing growth and development of communications technology has created a major change indifferent aspects of human life and organizational performance. new technologies have changed function and attitudes of individuals and organizations and have become an important aspect in creating new jobs and innovation in organizations. development of new phenomena such as electronic business, ele...

Electronic banking services are being used with increasing frequency in most countries, including Jordan. Although previous studies have confirmed the importance for such services for both banks and customers, the level of electronic banking services' adoption in Jordan is still low. This study aims to identify and understand factors that affect bank customers' use of electronic banking service...