Value is often perceived differently by the proponents of new information technologies and those who allocate resources and define priorities. Such differences often become a roadblock to meeting true business needs. Project justifications regularly rely on calculated cost savings, which rarely measure the full benefit of new technologies. In fact, if cost savings provide a complete picture, th...

as organization developed and the control area of management increased, assessment and control of organizational units became more essential for managers. usually managers try to assess the performance of units by defining and measuring varied indexes in operational department. also this method transforms some idea to managers, but doesn't attention to interrelationship between these index...

Management of the trade off of logistic performances has always been a key issue in industry. The trade off results from the contrasting business objectives defined at strategic management level and is part of the subsequent decisions taken at shop floor level. Therein, performance measures influence decisions. These are, in general, operational measures and might be more or less aware of the t...

The strategy literature is replete with studies focusing on such strategic and cultural firm-level factors as entrepreneurship and differentiation. Research indicates that these factors are major determinants of superior firm performance in the long-term. Nonetheless, a majority of works in this area has focused on large-scale, multinational firms. Very little is known about the effects of entr...

Business managers are facing the dynamic environment nowadays, and encountering more and more difficulties in decision-making. In order to formulate suitable strategies, they must consider all aspects of dynamic environments and situations which they meet. Sun Tzu's The Art of War is probably the oldest military book in Chinese and the principles which Sun Tzu advocated are still valuable in ma...

OBJECTIVES To develop a set of scientifically sound and managerially useful system-level cancer care performance indicators for public reporting in Ontario, Canada. IMPLEMENTATION Using a modified Delphi panel method, comprising a systematic literature review and multiple rounds of structured feedback from 34 experts, the Cancer Quality Council of Ontario developed a set of quality indicators...

The after-sales activities are nowadays acknowledged as a relevant source of revenue, profit and competitive advantage in most manufacturing industries. Top and middle management, therefore, should focus on the definition of a structured business performance measurement system for the after-sales business. In addition, since many actors are involved along the after-sale service supply chain, an...