This paper studies outsourcing decisions for a two-level service process in which the first level serves as a gatekeeper for a second level of experts. The objective of the system operator (the client) is to minimize the sum of staffing costs, customer waiting costs, and mistreatment costs due to unsuccessful attempts by a gatekeeper to solve the customer’s problem. The client may outsource all...

This paper investigates pricing and ordering decisions in a supply chain comprised of two competing manufacturers, dominant retailer, third-party logistics (3PL) provider. Product distribution functions may be implemented by the 3PL provider manufacturers. The advantages outsourcing lie lower cost professional service, which affect decision-making members. adopts novel approach to outsourcing, ...

We show that offshore outsourcing can occur even when there are no economies of scale or cost advantages for the foreign firms. What drives the phenomenon is that domestic firms, by accepting orders for intermediate goods, incur the disadvantage of becoming Stackelberg followers in the ensuing competition to sell the final good. Thus they have incentive to quote high provider prices to ward off...

This study aimed to reveal the actual state of Japanese firms’ logistics outsourcing, and examine their relationship with LSPs. addressed following issues by conducting a case six leading manufacturing firms. First, it clarified characteristics Japanese-style outsourcing as: total activities, consigning single LSP, development advanced information systems. Moreover, examined performance from su...

Healthcare institutions have been outsourcing their IT infrastructure to the cloud. This new paradigm has financial and technological advantages. However, it has also associated some important issues. In the medical imaging field, studies typically involve high volumes of data, leading to increased communication latency in remote access environments. In this context, this paper presents a long-...

The purpose of the present study is to investigate the effect of outsourcing the activities of government agencies on organizational structure. The current study is a descriptive-survey research implemented by the field method. The statistical population of the study consisted of managers of governmental organizations of Isfahan province. The questionnaires were distributed based on simple rand...

Today, outsourcing is recognized as one of the most effective strategies in the business world. In this regard, outsourcing of business processes is considered to be one of the most common forms of outsourcing. The purpose of this study is to provide In-depth and quantitative analysis of the benefits of BPO in a dairy plant in Iran and how these benefits affect the willingness of senior plant m...

introduction: hospitals are required to focus on core activities which are inevitable affair. the sensitivity of the monitoring and supervision mechanism as well as preserving and enhancing the quality of outsourced services prevent new problems in this area. methods: this was a descriptive and applied study which was done by case study (pretest-posttest) method. outsourcing nursing services of...