Pressure on Australian universities to meet priorities of the major funding authority continues to exert a dominant influence on institutional management decision making. Because faculties are unequally positioned with respect to the alignment of their core business with changing government initiatives, stresses are created whenever an institution moves to change its own priorities in line with...

The importance of patient-centered care and the role of families in decision-making are becoming more recognized. Starting with a single acute care unit, a multidisciplinary improvement team at Cincinnati Children's Hospital developed and implemented a new process that allows families to decide if they want to be part of attending-physician rounds. Family involvement seems to improve communicat...

The problem of determining exemplary lecturers is included in the multi-criteria decision making because assessment can be based on predetermined criteria. Consequently, an important aspect improving quality education institution. In order for final outcomes to objective and examine various values each criterion characteristic, decision-making processes are obviously required. goal this study p...

The paper develops two new methods for solving multiple attribute decision making problems with interval – valued neutrosophic assessments. In the decision making situation, the rating of alternatives with respect to the predefined attributes is described by linguistic variables, which can be represented by interval valued neutrosophic sets. We assume that the weight of the attributes are not e...

‘Business Intelligence’ (BI) has been widely used to describe the process of gathering, analyzing and transforming large amounts of data into information useful for decision making. This paper examines BI from a decision-maker's perspective in an IT governance context through a case study of a large Scandinavian financial institution. The key findings indicate that BI is primarily used to infor...

We study the dynamic decision making of a financial institution in the presence of a novel implementation friction that gives rise to operational risk. We distinguish between internal and external operational risks depending on whether the institution has control over them. Internal operational risk naturally arises in the context of model risk, as the institution exposes itself to operational ...

To gain competitive advantage in a fast changing environment, the higher education institution (HEI) must continuously adjust the strategies to that environment. One important strategy is how to determine appropriate practical actions based on what students really need and want. Despite the abundance of research on service quality management, there is no universal consensus on how best to deter...