The conventional services and traditional role of university libraries is changed due to multiple sources of information, high demand of users, and application of information technology, competition among service sectors and high student enrolments. The university libraries are also facing different challenges such as advances in information technology, rising cost of material, increased access...

Data collected through COUNTER usage statistics and the LibQUAL+ service quality assessment survey tell us that faculty, graduate students, and undergraduates value access to the growing e-book collection at Columbia University Libraries (CUL). While the aggregate results indicate that e-book use continues to increase, usage rates are not uniform across disciplines. Anecdotal evidence suggests ...

The problem addressed in this study investigates the perceived service quality of public and private sector university libraries of Pakistan from its users’ perspective. More precisely the study compares the following four aspects between public and private universities: zone of tolerance for overall and individual user groups, dimension wise zone of tolerance for overall and individual user gr...

Purpose: Description of the project ProSeBiCA, carried out in order to adapt the marketing research tool Conjoint Analysis for the development of future library services. The paper describes the methodical approach, and provides an overview of the results gained by several user surveys. Design/methodology/approach: The methodical approach includes the use of Adaptive Conjoint Analysis (ACA) and...

Esse estudo procurou trazer uma alternativa de avaliação dos serviços oferecidos em bibliotecas, principalmente para as universidades públicas. Levando consideração a opinião usuários, procurou-se dar ênfase à satisfação relação aos prestados. Para coletar os dados, foi utilizada adaptação do método libqual que ainda é pouco explorado no Brasil. Sabe-se longevidade instituição pública depende m...