Customer modeling is a critical component of customer relationship management (CRM). Successful customer modeling requires a holistic view and the consolidation of all customer information available to the business, which is typically stored in a relational database. With this understanding, customer modeling in CRM can be viewed as a special case of the relational learning problem, a recent ex...

the purpose of this research is to predict knowledge sharing through dimensions of social capital. knowledge sharing occurrence depends directly upon tendency of knowledge holder to sharing as well as knowledge receiver to take it from holders. in other side, social capital is defined as linkage among people and their unifying factors such as trust. in this research, social capital is conceptua...

This study uses dynamic capability theory and a resource-based view to examine whether intellectual capital (human, relational, structural capital) mediates entrepreneurial leadership innovation success. Drawing on data from 422 senior-level employees working in Peruvian I.T. companies, the proposed relationships were analyzed using SmartPLS 4. Entrepreneurial was found foster employees’ innova...

introduction: intellectual capitals in an organization are assets that their value is increased over time and with sharing with others. since hospitals are dominant in providing medical services, management of intangible assets could be very important for them. to avoid the waste of costs and efforts, it is necessary to identify the priority and importance of each dimension of intellectual capi...

Universities must face environmental uncertainty, which includes internal uncertainty and external is very difficult for universities to predict threatens the university's sustainability. This research aims prove effect of human capital relational on university quality that can affect quality. The method used in this multiple regression, using purposive sampling primary data an online questionn...

organizational entrepreneurship as one of the main forms of entrepreneurship has a key role in success of organizations and ventures. on the other hand, among the various factors influencing the organizational entrepreneurship development, intellectual capital, as one of the valuable organization's resources, is considered an essential factor in the institutionalization and development of ...

consumers have different needs and desires in their relationship with service firms and not every consumer is willing to engage in close commercial relationship in the same manner. although customer relationship management (crm) is a top priority for marketers, scholars and managers do not appropriately understand these distinct relational preferences. this article introduces ‘customer attachme...

the main purpose of this study was to investigate factors influencing knowledge sharing among the personnel of agricultural extension and education organization in the iranian ministry of jihad-e agriculture. a survey method was employed for the study, and 110 personnel randomly selected as a sample out of 140 who were busy working in the organization. data was collected through a questionn...

  The current study was aimed at investigating The effect of organizational culture on organizational performance with role of mediator intellectual capital of Bandar Abbas Tax Organization via descriptive-correlative analysis. The population under study was consisted of the 215 employees of Bandarabbas Tax Organization. Using simple random sampling, a number of 138 persons were selected as the...

Purpose – The purpose of this paper is to investigate the relationships among suppliers’ trust and commitment, transaction-specific investment, switching cost, and customer involvement within the context of relational governance mechanism and the social exchange theory. Design/methodology/approach – The authors use survey data from 214 Chinese manufacturing firms and employ the structural equat...