This paper develops an integrated approach, combining quality function deployment (QFD), fuzzy set theory, and analytic hierarchy process (AHP) approach, to evaluate and select the optimal third-party logistics service providers (3PLs). In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance...

This work discusses an innovative methodology for deployment of service quality characteristics. Four groups of organizational features that may influence the quality of services are identified: human resource, technology, planning, and organizational relationships. A House of Service Quality (HOSQ) matrix is built to extract the desired improvement in the service quality characteristics and to...

Palangka Raya, which has a population of 298,950 people in 2021, experienced increase 2.78% from the previous year. This rate growth will have major impact on mobility and number using private vehicles. City transportation is type special passenger public that operates Raya serves urban areas. There are 5 (five) fixed routes be examined this study, namely served by city A, B, C, E, F Raya. rese...

Customer service is one of the most powerful elements available in an organization search for competitive advantage, but least well managed. This paper presents a proactive way providing excellent customer logistics world. The research focuses on performance which leads to satisfaction. Self-administered questionnaires and unstructured interviews were used collect data from respondents. Both pu...

nowadays, with increasing competition among companies,producing product or a service that is consistent with customers’requirements is an important problem. in other words, companies shouldidentify customers’ requirements in a suitable manner and shouldimplement them in technical requirements of their products. also, forfeasibility of technical product requirements, the conflicts between theser...

The bus driver's comfort is crucial. location of the seat, which correlated with seat support design, one elements supporting his comfort. business chosen as a representative PT Selamet Trans Abadi, has its headquarters in Pati City, Central Java. By considering Safety Factor, House Quality (HOQ), weight, shape, and dimensions, this study intends to ascertain how characteristics form after rece...

Abstract This study aimed to conduct a systems engineering investigation for the integration of reverse vending machines (RVM) into waste management system Kazakhstan. By conducting wide-scale survey among general public, was able identify underlining reasons low recycling rate, awareness and willingness public engage with RVMs, incentives that would motivate them. Survey results also allowed i...