Radio Frequency Identification (RFID) is a highly beneficial technological advancement which could eventually change the way of doing business. However, the difficulty in assessing the potential benefits of RFID has been delayed RFID related investment decisions within organizations. Especially, time lag, or payback time from RFID investment, has been one of key barriers in RFID investment. Thi...

Introduction The origins of dynamic capabilities have been neglected. Questions about the balance between the tacit and inimitable elements of capability and the role of intentionality require further exploration. Undoubtedly some of these questions remain open because of This is compounded by the finding of Becker (2001) that there is very little integration of empirical findings back into the...

In this paper, we examine the impact of customer relationship management (CRM) on firm performance using a hierarchical construct model. Following the resource-based view of the firm, strategic CRM is conceptualized as an endogenously determined function of the organization’s ability to harness and orchestrate lower order capabilities that comprise physical assets, such as IT infrastructure, an...

This paper explores how the dynamic capabilities of firms may account for the emergence of differential firm performance within an industry. Synthesizing insights from both strategic and organizational theory, four performance-relevant attributes of dynamic capabilities are proposed: timing of dynamic capability deployment, imitation as part of the search for alternative resource configurations...

Today, most organizations are undergoing a digital transformation. At the same time, gravity of environmental issues has put sustainability and circular economy at top corporate agendas. To this end, information systems, in particular business analytics, being highlighted as essential enablers an accelerated transition. However, effectively managing joint transformation is challenge. Firms stru...

From the knowledge-based view, an organization is considered an entity that integrates and distributes knowledge to produce products and services. Knowledge is acknowledged as a sustainable basis of competitive advantage that many organizations possess. Entrepreneurial activity also has been viewed as an essential feature for organizations to survive and prosper in today’s turbulent environment...

Few academic studies have investigated how information technology (IT) capability and service process innovation can create performance gains for firms through customer service. We propose that customer service is a significant mediator through which IT capability and service process innovation influence the performance of a firm, and that IT capability is also a critical factor that facilitate...