In the current manufacturing environment of intense competition, mass customization becomes a crucial capability for a company to survive. Acquiring and identifying customer needs is an important aspect of mass customization. Emotional terms are often included in the description of customer needs and customer evaluations. At the same time, products that consider emotion responses and evoke posi...

we define minimal cn-dominating graph $mathbf {mcn}(g)$, commonality minimal cn-dominating graph $mathbf {cmcn}(g)$ and vertex minimal cn-dominating graph $mathbf {m_{v}cn}(g)$, characterizations are given for graph $g$ for which the newly defined graphs are connected. further serval new results are developed relating to these graphs.

Today’s telecommunication service providers aim at reducing drastically the time for implementing a service in order to reduce the cost. Simultaneously, they want to provide a better quality of service. In this context, an identified solution at the Telecommunication Management Forum (TMF) was to propose a completely automated top-down management of the network using the definition of customer ...

customer is felt more and more. today organizations can't make it faraway without giving attention to their customer's needs. for this purpose organizations try out many concepts which can help them be leader in managing their customers. one such concept is the customer relationship management (crm). crm has come a long way since its inception in business circles and its major change is felt in...

e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this e...

e-services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this e...

The software industry and IT departments are facing extreme pressures to provide new applications that add value in today’s competitive environment. Whereas in the 1990s companies concentrated on implementing systems that reautomated functions to provide specific benefits, such as Y2K processing, today’s market demands new applications, and better integration within and between organizations. T...

This paper argues that professional selling within the cuntext of a marketing c,,rricula in a business school should be described and practiced in a manner compatible with the marketing concept, which emphasizes satisfaction of consumers' needs. The paper looks at textbook approaches to sales presentations to determine their congruency with the marketing concept and buyer behavior. Analysis of ...

The organizational adage ‘customer is king’ is not new. With a significant number of organizational resources devoted to understanding the ‘king’s’ needs and responding to them, this phrase, in today’s competitive business arena, is an understatement. With the increasing customer touch points and avenues for customers to provide formal/informal feedback, the modern day customer support ecosyste...