This study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. That is to examine, organizational citizenship behavior of nurses and patients (customers) of the Kermanshah province hospitals by two hypotheses. Population comprised of 1524 nurses which 544 nurses were selected as sample. Also sample of same size in a random way in a period ...

The citizenship concepts emerging from particular attention and gets equality, justice, social theories and political and legal status as well. The problem of sociological study of Payamnoor University in South Khorasan is the citizenship and Anthony Giddens on reflexivity and lifestyle influence the status of citizenship has two elements in this paper and it discusses the reflection and its im...

Background: Mental health is an essential requirement for any profession, especially nursing and plays an important role in improving positive psychological characteristics. Some variables related to mental health can be social capital and organizational citizenship behavior. Thus, the aim of this study was the   prediction of mental health based on social capital and organizational c...

This article describes the Collective Prenatal Consultation as a new healthcare methodology, which is performed according to government standards, but collectively. Relaxation and sensitization techniques are used, as well as group dynamics, including a collective exam of the pregnant women. The Collective Consultation is carried out in a welcoming environment, which provides clarification and ...

Purpose: A descriptive study was conducted at Aluminum Corporation in Iran in order to construct a causal model of organizational citizenship behavior based on personality factors with mediation of job involvement, job self-efficacy, factual well-being and organizational commitment. Material and method: The research sample consisted of 360 employees of the mentioned company selected by stratifi...

Citizenship identity depends not only on a legal status, but essentially on access to social and economic resources. Thus, citizenship identity, the sense of belonging and solidarity, is necessarily connected with the problem of unequal distribution of resources in society. Modern conception of universal citizenship, specially when it is combined with extreme inequality and poverty, tends to ex...

this study aims to consider the relationships between job fatigue, organizational citizenship behavior and organizational atmosphere. the evaluation of each variable is a kind of decision making problem which has systematic transaction between variables. so, decision making trial and evaluation laboratory (dematel) is suitable for defining the cause and effect relationships between variables. w...