The swift decline in the quantity and quality of natural resources public’s increased awareness about it is putting steep pressure on manufacturing services firms to follow eco-friendly practices. United Nations has made imperative for organizations ensure sustainability their operations. This study investigates whether management system within an organization helps them achieve environmental i...

Aim: Hospitals can determine the strengths of organization and improvement strategies by implementing business excellence models to increase customer satisfaction. The aim study is evaluate effects dimensions on internal external opinions. Methods: universe public hospitals in İzmir urban area. Four included 488 healthcare workers agreed participate study. Survey was developed from Malcolm Bald...

Globally, governments are constantly striving to keep abreast of an ever-changing world. In the United States, more specifically, governments are faced with fluctuating economic and revenue circumstances, rapidly changing citizen's needs, and ever-increasing infrastructure requirements.Like the challenges that U.S. businesses and industries face, public sector organizations-in order to be succe...

The awareness about the importance of knowledge within the quality management community is increasing. For example, the Malcolm Baldrige Criteria for Performance Excellence recently included knowledge management into one of its categories. However, the emphasis in research related to knowledge management is mostly on knowledge creation and dissemination, and not knowledge formalisation process....