Hotel websi tes ha ve been m ore concerned abou t th e s tructure an d co ntent o f t he web site itsel f, ignoring the hot el websites ’ n ature for custo mer service. Thus, t his paper starts the basis of determining the function st ructures an d evaluation in dex systems of hot el websites, focusin g on discussing the hotel websites’ nature for customer service. This paper found out the cust...

In this paper, we empirically estimate the economic value of different hotel characteristics, especially the location-based and service-based characteristics given the associated local infrastructure. We build a random coefficients-based structural model taking into consideration the multiple-levels of consumer heterogeneity introduced by different travel contexts and different hotel characteri...

in today’s business environment, firms in pursuing the goal of efficiency, outsource many necessary, but non-core operations. the majority of pervious outsourcing studies have focused on the costs and benefits analysis, while this research work examines a behavioral approach in outsourcing decisions. this study examines the effects of perceived trust on loyalty through mediatory role of relatio...

As part of the adoption of the 2005 Building Energy Efficiency Standards, the California Energy Commission adopted Joint Appendix IV, which contains standard U-factor, C-factor and Thermal Mass data for roof, wall and floor construction assemblies (see page IV-1 of the Joint Appendices at: http://www.energy.ca.aov/title24/2005standards/2004-10-06 400-03-001JAF.PDF). The data in Joint Appendix I...

This research aimed to analyze the implementation of Green practices and hotel concept in Grand Hotel des Alpes, France. It is a descriptive statistic where questionnaires were distributef 14 employees hotel. The data collected through observation, document study, literature review, questionnaires. result study implies that there are aspects implemented very appropriately, namely land use, ener...