Information and communications technologies (ICTs) have been at the heart of a transformation of public services in the UK, in a process that has seen the emergence of forms of 'electronic public services' (EPS). Policy makers have hoped that EPS will bring about improved, convenient, accessible and cheaper public services. The Internet has been at the heart of attempts to deliver EPS. However,...

Concerns of users about the privacy of their data are becoming more important to providers of online services, as they develop into a major barrier for broad acceptance of applications, that gather data about their users. With P3P there exists a standard that, in the context of web-based applications, gives users some control over the gathering, use and relaying of their data. However, P3P stil...

The article describes a technical classification of Grid and Cloud Computing for a profound discussion on the business opportunities of the Cloud Computing paradigm. For this purpose, we present a framework for business models in Clouds. With the help of this framework business models can be placed at infrastructure, platform or application level. Subsequently, we discuss currently existing Clo...

This study examines the use of web-based electronic services. It aims to develop a web-based electronic service model (e-sam) and test its effectiveness and from it develop an understanding about user interaction with websites. In the process constructs are developed to measure user attributes in using web-based e-services. This paper reports a survey which captured 403 responses on user attrib...

Offering business services is widely considered a means for superior value creation. Increasing research activities in the emerging disciplines of Service Sciences and Service Science Management and Engineering (SSME) can be ascertained. Even so, the integration of service processes and their virtualization with suitable IT artifacts is seldom focused in SSME. Building on the Process Virtualiza...

Previous research in Dialectical Inquiry (DI), Devil’s Advocacy (DA) and Consensus (C) based approaches has primarily evaluated outcome variables such as the performance outcome quality, process and solution satisfaction and attraction to group. However, no prior study has looked at the process level variables such as the type and management strategies of conflict, nor the productivity of the c...

In this paper we are applying inter-organizational concepts from the industrial/business network approach on empirical findings from an e-government case, in order to describe and better understand challenges in one-stop government e-service development. We analyze our case by using concepts that characterize an inter-organizational relationship in terms of its level of continuity, complexity, ...

In this paper we are applying inter-organizational concepts from the industrial/business network approach on empirical findings from an e-government case, in order to describe and better understand challenges in one-stop government e-service development. We analyze our case by using concepts that characterize an inter-organizational relationship in terms of its level of continuity, complexity, ...