Total quality management has proven to be more than just a quickly disappearing management fad or fashion. It has been considered one of the most influential management innovations of the 20 century. TQM is based on a rather naïve and overly rational view of an organization but, without a doubt, it has had a significant influence on contemporary management practices. The ISO 9000 family quality...

This paper examines the mediating role of competitor orientation and inter-functional coordination between leadership styles Total Quality Management (TQM) implementation. The empirical data for this study were drawn from a survey 203 leaders manufacturing service firms in Addis Ababa its surrounding cities to examine reliability validity independent constructs; constructs (i.e., coordination);...

There is growing interest in the service industries in the adoption of quality management programs to improve their operational ef®ciency and market competitiveness. Deming's total quality management (TQM) philosophy is one of the wellknown ones. The TQM emphasizes continuous improvement through statistical control and the continuous training of people in the principles of quality management. O...

Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total Quality Management (TQM) has demonstrated its potential to be a successful way for organisations to eliminate costs, improve productivity and gain a competitive edge in the marketplace. However, are TQM and bu...

The purpose of this paper is to theorise the changes surrounding the introduction of amanagement control innovation, total quality management (TQM) techniques, within Telecom Fiji Limited. Using institutional theory and drawing on empirical evidence from multiple sources including interviews, discussions and documents, the paper explicates the institutionalization of these TQM practices. The fo...

Purpose: The purpose of this paper is aimed at development and validation of an instrument for factor analysis implementation in cement industries of India. It provides consolidation of the quality literature by identifying 09 Critical Success Factors for analysis. Design/methodology/approach: The paper presents the case study approach of current green manufacturing strategies of cement compani...

This paper examines and proposes a list of attributes of Total Quality Management (TQM) in an educational institute, and develops a model for the benefit of researchers and academicians. Even though there have been a large number of papers published related to TQM, none of the papers focused on documenting the attributes of TQM in educational institutes using statistical methods. The paper inve...

This paper discusses the application of Total Quality Management (TQM) in Jordanian Information and Communications Technology (ICT) sector. Utilising a methodology based upon questionnaires and semi-structure interviews, investigation of Jordanian ICT organisations and their significant stakeholders has revealed that although they have endeavoured to put into practice the strategies, tools and ...

The concept of quality management originated in Japan and later moved into the USA and other countries industry. Since then, the theory of quality management has been growing fast. TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries. The purpose ...